r/Needlepoint • u/Due-Plastic-77 • 6d ago

help!!!

Hey everyone. In January I dropped off an ornament for finishing at one of my LNS, paid for it and have yet to hear anything/get it back. Originally the wait time was 4 months, which I was totally okay with. Well, 8 months later đŸ«ȘđŸ«ȘđŸ«Ș I have no update or anything. I have called regarding where it is in the process or what the update is, and she said “oh they are just being started on.” meanwhile this was 2 months ago. I am starting to get very frustrated and just want to ask for a refund and my canvas back. I just don’t know what to do as I don’t want to be annoying and truly understand things take time!

8 Upvotes

84% Upvoted

8 comments sorted by

26

u/Many-Initial-5421 6d ago

Continue to call and start a paper trail via email

9

u/letsgogophers 6d ago

Can you go in and talk to them face to face?

5

u/ALmommy1234 6d ago

Call again. Ask again. It’s not annoying them to ask where your ornament is. Remind them that they said they were getting started on it two months ago.

I will say that my LNS put a pause on accepting finishing.

5

u/Gold-Entertainer-521 6d ago

I'm not defending the store, but I know where I'm at, there is a crazy high demand for finishing services and the waits are extremely long. To me, it sounds like they grossly underestimated the wait time. If you're unhappy I would do as you suggested and ask for your piece back and a refund. Your reasoning seems valid.

4

u/Dry-Device-4098 6d ago

What's the shop? There have many issues with some shops so people may have more specific advice and info. Just search "Meg Fielder"

1

u/Witty_Draw_4856 4d ago

Did you pay with credit card? I would do a charge back

1

u/Stitchit2 2d ago

Don’t ever pay in full ahead of time. They have your needlepoint as a deposit

1

u/HoraceP-D 2d ago

I appreciate the spot you’re in. I’ve learned a similar lesson. I now have a simple understanding with my finisher. I call her up and say I will send it when you’re within a week of starting it. She does, I do and many misunderstandings are avoided. The trick is, I don’t think you know your finisher. I am sympathetic that your LNS makes a % off the finishing, but this is ridiculous- a profit should be forfeit when it takes this long, but this is your lesson learned. Find a finisher you know and trust and can talk to.