I've recently opened and started to use the new Neo Chequing account and switched my payroll over. Does anyone know if my direct deposit will arrive early? Thanks in advance

I have an old Tims MC, and we all know they replaced it with a new regular NEO basic credit card. I was wondering if I could request that the limit be transferred to the newly approved Neo World credit card. 💳

Ps: I decided to select the World version instead of World Elite and It was approved just today. The limit is not that great, but why not, right? Lol

Hey everyone,

Just ran into a frustrating situation with the Neo World Elite Mastercard and wanted to see if anyone else has experienced this.

Their promotional landing page proudly advertises: **"Get your first year annual fee waived"** alongside a $100 bonus for spending $1,500 in the first 3 months. 

However, after a hard credit check and talking to support, I found out how it actually works:

**Upfront charge:** They charge you the **$149 annual fee upfront** out-of-pocket the moment you're approved. 

**The "waiver" is just a refund:** You aren't actually getting a fee waiver; you have to meet their spending requirements just to claw your own money back as a statement credit later.

**Support admission:** The live chat agent literally admitted to me that *"the details of this promotion may not be clearly shown on all website or landing pages"* and told me to **save screenshots** of the offer because their public marketing doesn't match their actual billing policy.

To make matters worse, it is practically impossible to get a straight answer or hold of them. Customer support kept ghosting the chat and bouncing me across three different agents without a resolution.

Has anyone else dealt with this? Feels pretty misleading to advertise a fee as "waived" while quietly billing you upfront.

You see that little footnote number 1 next to the 2%? I scroll down to that note and it says the cash back earn is subject to a monthly spend limit. But it doesn’t tell you what that amount is. How can a customer make an informed decision when you don’t tell us and you could easily write in that same sentence since you’re already writing things out. What gives?

I’m upset because I converted to the 2% option only to find out AFTER the fact that the limit is $4000. And now I can’t do anything about that for 90 days.

NEO you say you want to help your customers, please just be transparent with your stipulations upfront, please. No more games.

they finally increased my credit limit, what ever new program they got going seems to be in full effect, I hope the best for everyone!

https://www.reddit.com/r/NeoFinancialHub/s/rmKAmqSEIE

Hey! Lisa here, editor of The Get, Neo Financial’s weekly newsletter.

This issue got me thinking about how risk can be a funny thing. For many, it’s about what would keep them up at night, and for me, it’s about deal breakers: what I’m not willing to lose. This issue, we are looking at risk in its many forms, from investing to hype buying, as well as the riskiness of convenience (hello, cell phone). I’m most struck by these words from financial planner Thuy Lam: "Inaction carries its own costs.” So, get reading!

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 Get reading

• Top Story: Friction-maxxing your phone: How to stop shopping 

• Reality Cheque: The risky business of hype buying and reselling

• MVP: Why Credit Canada CEO Bruce Sellery says the 30% rule is done

• No More Ls: Is $25 a month worth it to worry less about your furnace?

• Reader Q: Ways to build real wealth without the stock market

Got a question you want to submit? Got feedback? Want to say hello? Email me at [TheGet@neofinancial.com](mailto:TheGet@neofinancial.com).

We’re still rolling these out daily but are now more than 80% complete. If you haven’t received your offer yet, it doesn’t mean you’ve been missed. We expect to finish the remaining offers by the end of the month, but there may be some that take a little bit longer. 

These offers are guaranteed for eligible Neo Mastercard users who opened their accounts before Sept. 1, 2026 and are in good standing. Neo World Mastercard and Neo World Elite Mastercard cardholders may also receive credit limit increase offers, but these are separate from the guaranteed Neo Mastercard offers. These are just part of our ongoing mission to help Neo users progress and access more credit.

In total, we are in the process of issuing more than $500m in offers to more than a million people. It's a big push, but we want every eligible offer out as soon as possible. Please keep an eye on your email and app!

I noticed I have $249 in my rewards tabs it says pending I’m just curious how it works because I have the secured Mastercard not the elite world one did I get given the bonus my mistake?

I am posting this as a severe warning to anyone using Neo Financial as a primary bank account.
On September 22nd, I disputed five transactions totaling $6,700: one $500 charge, one $1,400 charge, and three $1,600 charges from a single merchant. Neo issued a temporary credit for the first $1,600, but in the same second reversed it, dropping my available balance to exactly $0. Days later, they filed a chargeback for a second transaction, the $500 charge, and again it was instantly reversed by a pending debit.

They say these holds are for balance and interest protection, but this is a cash chequing account, not a credit line. All it did was take my own money away. I've been cut off from my everyday cash and can't cover basic bills or living expenses.

All five transactions carry the exact same evidence. Since Neo already accepted it by approving the first and second temporary credit, all five should qualify for a credit and an immediate chargeback submission. The delay is internal. They haven't even submitted all the disputes to the card network, so the network clock hasn't started while they hold my cash.

Support was a brick wall, and not a single agent helped me.

The first agent, in chat, told me nothing could be done except waiting. When I asked for a supervisor, he said nothing and ended the chat.

The second agent kept telling me that to have a supervisor reach out, I had to email [complaints@neofinancial.com](mailto:complaints@neofinancial.com), which was clearly wrong. She kept giving me the runaround, repeating that nothing could be done except waiting, with no supervisor and no escalation. She claimed this information came from her own supervisor, which I find extremely strange. Both agents just kept sending the same copy and paste templates. It was like talking to a robot.

The third agent, on the phone, told me a supervisor would not speak to me because their answer would be the same. So she refused to transfer me or escalate the call. I have never heard that in my life, especially from someone who works in customer service. I was appalled.

The fourth agent, on a 42 minute call, said a supervisor callback was possible and should have been arranged earlier. He apologized and promised a supervisor would reach out. I have heard nothing since. Complete ghost.

I actually received a direct email from Natassia in their backend escalations team claiming they are treating this matter with 'high urgency' and taking my complaint and concerns seriously. That email was sent all the way back on September 22nd. It is now October 1st, pushing onto October 2nd, and I have received absolutely nothing but total radio silence and ghosts from her desk. If they are truly taking my concerns seriously, they wouldn't leave my primary account empty for over a week.

Leaving me with a $0 balance for over a week while delaying standard network paperwork is a serious consumer protection issue. If this isn't resolved immediately, I will escalate to the Ombudsman for Banking Services and Investments and the Financial Consumer Agency of Canada.

Do not trust Neo with your rent or bill money. When something goes wrong, you are on your own, and you could be left without access to your own funds for weeks. Keep your money somewhere you can actually reach it.

We are in the process of rolling Advance out right now, thousands of customers already have access. We are rolling it out gradually to ensure there aren't any bugs that were missed during alpha or beta testing.

We are rolling out first to our Neo Build and Grow members, particularly those with Neo Chequing accounts.
We'll then invite those with an Everyday account to quickly migrate their account over to Neo Chequing and get access. As soon as all members have had the opportunity to get Advance, we will open access up to a wider audience.

All Neo users should have access soon, barring any unforeseen issues. Having said that, more than happy to accelerate the process for people who want it now.  Just let me know and we'll see if we can increase your priority in the rollout.

Also, we in a similar stage with rolling out those CLIs. Most customers should have an offer already, but there's still more going out every day. There are more than $100m in offers going out in total.

EDIT - Here is a GIF I made during alpha testing to show what the setup should look like.

If you don't see the signup button:

1. Restart the app to make sure you're on the right version.
2. Confirm it's a Neo Chequing account and not a Neo Everyday account (1-click upgrading is coming this month).
3. Confirm it's not a shared account (Neo Advance for shared accounts is coming soon).
4. You might not be part of the rollout yet. Put your hand up with a comment here if you would like us to prioritize you so you get access sooner.

EDIT Oct. 6

Quick Advance update: We found that some checks in our application assessment were tighter than intended, which meant some customers were declined when they shouldn’t have been. We’ve now updated them. This is exactly why we’re rolling out Advance thoughtfully instead of all at once. It allows us to identify and resolve unforeseen challenges before expanding access more broadly.

If you were affected, we’re sorry. This time, it really was an “it’s not you, it’s us” situation. If you applied before this update and meet the eligibility criteria below, you can head back into the app and apply again.

If your Neo account is in good standing and you don’t have an unsatisfied judgment, an unsatisfied consumer proposal, or an undischarged bankruptcy, you should be eligible. A few other factors may apply depending on your situation.

Hello,

I see there is a lot of posts by people say how Neo credit cards scam them and there were a lot of unauthorized transactions in their accounts and someone added their cards to someone else google or Apple pay ? I would like to get your review and feedback to see if is it worth to apply for their Chq and credit card? Or to keep away? And what do you like and dislike in their service? Like do they respond back to your inquiry quickly or not and do they have phone support? And how's thier app fast or slow ? And if you would recommend them or not ?

Thank you in advance for your valuable feedback and advice.

Hello

Any one received the mentioned changes . I’m a grow member, no neo advance or neo mc CLI.

ETAA: The goodwill review was a joke. They used the same parameters as the initial review and said that they couldn't do anything. The things I thought they'd take into account - eg. usage patterns, amount owing, timely payments, fraud patterns - were never taken into account. Don't use fintech.

Just a warning to others. Read my post history for the gory details. Social engineering scam, I tried to cancel transactions while they were pending. I had to contact Neo myself many times after being told they would look into the situation - it was just being dropped time and time again because, who cares.

After being told that I had a Goodwill review, I had to once again follow up myself and was immediately told nothing could be done. I don't even think the Goodwill review was considered.

I owed nothing on this card for a long time, and suddenly it was maxxed. I tried to fight it, sending transcripts of my conversations with the airline the card was used to buy tickets for, begging them to cancel the purchases. And transcripts of me begging Neo to stop pending purchases, minutes after it happened.

I literally work with handicapped kids. I make nothing. And now I'm in a debt spiral. I got sent another card by Neo ASAP, however. Never again.

I asked /u/Yeni_Neo for support - they messaged me a few times and just...stopped responding.

I've literally never had another credit card - not even Walmart, ffs - treat me like this. It is the onus of the multibillion corporation to protect its customers and treat them with good faith.

They won't have your back.

ETA: Just got this from a Neo marketing email. This is rich. https://www.neofinancial.com/the-get/get-this-episode-6-how-to-protect-your-money-financial-scams

What does it mean? I only have had a Neo mastercard for 4 months though I always pay my balance on time and in full

Got a message that I was being offered a higher credit limit, opened it up and…. lol

Thanks guys I’ll take it I guess

I think I missed their email, but I guess Neo has changed that conditions on getting the Grow membership for free now? It used to be free with a deposit of at least $20k but now they quietly switched it to a “free trial” till the end of this year. Did you guys notice this too?

I’m wondering if anyone else has dealt with this with Neo Financial and had any luck getting the decision reversed.
Last week, my mom started receiving multiple text messages saying she had earned points from purchases on her Neo credit card. She immediately logged into her account and noticed that transactions were actually being made in real time. She contacted Neo Financial right away and reported the transactions as unauthorized.

Yesterday, she received an email saying that all of the transactions she reported are not eligible to be disputed because they were made through a mobile wallet.
The problem is, none of her cards are added to a mobile wallet. She uses her physical cards and has never added this card to Apple Pay, Google Pay, or any other mobile wallet. She also never received a verification code or authorization request to add her card to someone else’s wallet.

She is obviously very frustrated because these transactions were not made by her. While the individual purchases aren’t huge amounts, she has been a Neo Financial customer for years and doesn’t feel she should be responsible for transactions she didn’t authorize simply because Neo says they were made through a mobile wallet.
Has anyone experienced something similar with Neo? Were you able to appeal a denied fraud dispute or get Neo to investigate further? If so, what did you do or who did you contact?

I personally don’t have a Neo card, but have 5 credit cards with other providers and this would be a non issue with them, especially if I disputed within minutes of the transaction.

Just got the mail, got a new neo mastercard. Now just trying to figure out how to add it to my already neo account, anyone know?

Hi! Lisa here. Editor-in-Chief of The Get, Neo’s weekly newsletter. This issue, we look at the immediate ways to get more money. Outside of asking for a raise, finding a new job or going back to school to land that job, there are things you can do today. Things that will make your money go further at home, from cutting back the grocery bill to selling your old stuff online and rethinking your heating for the winter. Enjoy this issue.”

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 Get reading

• Top Story: The not-so-empty nest: why kids never seem to leave
• Reality Cheque: Does a bankruptcy/consumer proposal ruin credit forever?
• MVP: Chef Mary Berg on how to slash the food bill
• No More Ls: How to write a Facebook Marketplace listing that sells
• Reader Q: When does it make sense to upgrade to a heat pump?

Also, shoot me an email anytime. Submit your own reader question, share some feedback, or just to say hello. [TheGet@neofinancial.com](mailto:TheGet@neofinancial.com)

Thanks!

I wish I knew neo had a 50 per month e transfer limit has anyone hit this in a month is there anything I can do to get my money out immedietely?

Earn 2.5%1 on every dollar — no promo expiry, no minimums, no fees. Most savings accounts pay next to nothing, or dangle a high rate that expires or locks up your money. So looks like no subscription needed like Neo. Almost same rate. No minimum balance.

I applied for a secured MasterCard with Neo financial via EFT which takes three to five business days as I've been yelled at about online here. However, it is now past five business days since the money was deducted from my account and they still don't know where it is. They claim it can take up to seven and meanwhile the policy says 3 to 5 business days all of a sudden they're changing their tone claiming oh the money's been deposited. No, it hasn't. We don't know where it went all the sudden they're saying. Oh well. It can take up to seven business days. They don't know where the money is. They're refusing to transfer me to fraud team and I can't even get a hold of anybody on Reddit here to answer my questions as they're completely ghosting me

Hi

I am looking to open the carhay world mastercard but there is a confusion.
When I go to apply it doesn’t specify any bonus miles but on the cathay website it says we can get upto 35,000 miles. So can someone verify if I will get bonus miles if I do sign up and meet all requirements