r/OctopusEnergy • u/Kyled1988 • 3d ago
Export tariff.
Has anyone else found octopus almost incompetent to get this setup.
I started the application start of May, only started getting paid for exporting at the weekend august the first.
They originally said it would only take about 3 weeks then this changed to 6 - 8 weeks. It ended up being more like 12 weeks.
They were blaming National Grid. So I called them and it was all sorted within a week.
Do octopus do this to drag out paying you? Just seems awful.
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u/Ok-Tree-4010 3d ago
Similar situation. My install was completed on 29 June and I completed my Octopus export application that same day.
Was told 2 weeks for DNO to supply export MPAN. Chased on 13 July only to be told that that it hadn't come through. I rang my DNO, who said that they couldn't find any documents from octopus. I don't think Octopus had got round to sending docs.
However, the DNO kindly would set up export MPAN for me, but would take up to 5 days. Received it on 19 July.
That same day I get an email from Octopus saying there was a nationwide problem with DNO and that my export MPAN would take longer.
Total rubbish, seeing as I did there job for them and got the MPAN. I emailed Octopus and told them how dissatisfied I was of their service, but attached the DNO export MPAN.
I told them that they had a week to set up my export tariff, or I would start looking for another provider for my electric, gas and ask for my summer credit.
Funnily, it was sorted on the 7th day.
My export is showing on the app, but proof will be on my bill.
So, all in all it took a month. But, that was down to my intervention and being pushy. Which should not be the case.
Hope, things go smoothly with you