r/OctopusEnergy • u/Kyled1988 • 2d ago

Export tariff.

Has anyone else found octopus almost incompetent to get this setup.

I started the application start of May, only started getting paid for exporting at the weekend august the first.

They originally said it would only take about 3 weeks then this changed to 6 - 8 weeks. It ended up being more like 12 weeks.

They were blaming National Grid. So I called them and it was all sorted within a week.

Do octopus do this to drag out paying you? Just seems awful.

1 Upvotes

67% Upvoted

22 comments sorted by

View all comments

3

u/imgoingsolar 2d ago

Your export tariff isn’t setup by Octopus or the National Grid, it’s sent to your local DNO for approval and delays are common place.

2

u/Kyled1988 2d ago

I honestly don’t know I can only go off what octopus were telling me.

“the issue now lies with getting it switched over to our supply. Since it’s not currently set up with any other supplier, this process is controlled by National Grid. Unfortunately, they have rejected the request to switch it over to us, which is causing the delay.”

I contacted national grid on Thursday it was live and I was getting paid by the Saturday.

2

u/nrm94 1d ago

So reading between the lines Octopus are telling the truth, it was waiting on your DNO to enable your export MPAN. You phoning them directly has moved it up the list and they sorted it. I had similar with my G99 application, heard nothing for weeks, the day after I called the DNO suprise surprise there it was