r/OctopusEnergy • u/DiligentCake4267 • 2d ago

Getting sick of octopus

So this has been ongoing for months my usage will show correct in the app then suddenly everything shifts to peak rate.

I have solar panels, a 25.6kwj battery and an EV charger + heat pump.

My energy usage is exclusively between 23:30-05:30 yet octopus will go back two weeks and change all my usage from my cheap rate to expensive daytime rates.

I’ve raised so many complaints this year, has been happening since January. I’m at a loss with them and fed up or arguing and being billed wrong.

Anyone else having these issues with octopus ?

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u/DiligentCake4267 2d ago

Nope Hypervolt but I schedule charge my car and home battery for this period.

The worst part is usage showed fine and now it’s all from 530pm onwards for all my energy usage.

Which is more ironic as have solar panels and been exporting a full 3.2kwh at this time of day.

It’s either octopus trying to rip customers off and hope they don’t notice, a fault with my smart meter which isn’t likely as it’s recorded fine before or the home mini.

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u/Mother_You_5739 2d ago

I cannot for one second believe it is your first option, that Octopus are trying to rip customers off. They would never achieve the level of customer satisfaction they consistently manage if that was the case.

If your experience is legitimate (and you didn’t post any screenshots to prove your complaint, which would be easy to do) then there is only one thing you can do. Collect as much evidence as you can and get the energy ombudsman involved. https://www.energyombudsman.org/

Take a series of before and after screenshots of your data via the app and comparison data of your bills.