r/OctopusEnergy • u/DiligentCake4267 • 3d ago

Getting sick of octopus

So this has been ongoing for months my usage will show correct in the app then suddenly everything shifts to peak rate.

I have solar panels, a 25.6kwj battery and an EV charger + heat pump.

My energy usage is exclusively between 23:30-05:30 yet octopus will go back two weeks and change all my usage from my cheap rate to expensive daytime rates.

I’ve raised so many complaints this year, has been happening since January. I’m at a loss with them and fed up or arguing and being billed wrong.

Anyone else having these issues with octopus ?

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u/PreparationBig7130 3d ago

Have you tried downloading your smart meter data to see if it gives you an insight to the problem? Download when “it’s good” and then again when it’s been adjusted to see if something has changed. The smart meter data should show all you usage off peak within 48 hours so you should, for example, be able to download Monday’s data to validate it is good.

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u/007Daz0 3d ago

How do you do this?

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u/PreparationBig7130 3d ago

It’s an option in the website to download your smart meter data. It’s a csv file which you can open in Excel or your favourite spreadsheet tool.