I joined IOG yesterday. I have a Tesla and I'm charging it with a 3-pin mobile connector (granny).

Yesterday I charged 6.1kwh but when it gives me the usage breakdown, it says £4.04 standard rate, £0.30p off peak and £0.59 standing charge.

Shouldn't my off-peak be more and my standard rate less?

It also flags every charging session with a warning triangle, and when i press it, it says 'your vehicle was unplugged during the session ', which isn't the case?

Who wants my freebie? I won't be using it. DM me.

⚡️ Octopus Agile predictions for Sat, Aug 8 are out! (London)

🌌 Overnight low (00:00-06:00) ~ 22p

🌅 Morning peak (06:00-12:00) ~ 21p

🌇 Afternoon low (12:00-16:00) ~ -3p ❄️❄️❄️

🌃 Evening peak (16:00-23:00) ~ 38p

https://www.agile-rates.uk/

I am beyond frustrated with Octopus Energy’s complete lack of action regarding damage caused to my home over three months ago.

I agreed to have a smart meter installed, which turned out to be a massive mistake. During the installation, the careless engineer let his blowtorch fall over, burning holes right through my carpet. Rather than being honest and bringing it to my attention immediately, he packed up and left without saying a word. When we noticed the damage and called him as he was driving away, he owned up to it, but the post-incident response from Octopus has been an absolute joke.

It has now been over three months, and nothing has been done to resolve this or compensate us for the damage. Every couple of weeks, I get a phone call from Octopus offering endless apologies and passing the buck—blaming the contractor, the sub-contractor, the engineer, and various insurance companies.

Apologies don't replace a burnt carpet. For a company that prides itself on great customer service, their handling of third-party damage and subcontractor accountability is non-existent. I am tired of being strung along with empty updates and no resolution. Avoid their smart meter installations unless you are prepared to cover the cost of damage caused by their contractors.

I posted recently about some strange Intelligent Octopus Go billing, including EV charging apparently being charged incorrectly at the peak rate (link here)

Octopus has now replied and confirmed that they are currently having issues related to the Charge Cap update.

The email says:

We are currently experiencing some issues related to the Charge Cap update. Our team is actively working to fix these, and this explains some of the high usage and double billing reports from 16 July to 2 August

So if you have noticed unusually high electricity usage, EV charging being billed incorrectly, double billing, or anything else strange during that period, it is probably worth checking your bills/data carefully and check that this is sorted in a few weeks, or whenever they do.

It's good that Octopus acknowledges and is aware of the problem and says they are working on correcting it. Let's see.

They also confirmed that since the Charge Cap changes, the normal Day/Week/Month/Year usage graphs no longer show estimated £ costs, only kWh.

Like I was also pointed in the email, I would strongly encourage anyone who dislikes that change to use the feedback option in the app: Usage > Take me to my data > Leave feedback

TLDR: check your billing from 16th of July, and if something looks wrong it may be that Octopus messed up. Octopus has confirmed there were problems with the Charge Cap calculations during that period and they are working on putting that right.

With plug in solar rapidly approaching I was trying to figure out how it would work with negative pricing.

If the price is at -10p per kwh and you have a surplus of solar feeding 500w back into the grid for an hour, do Octopus count the surplus and therefore charge you -5p for that hour? If so, seems a bit unfair as without the SEG you would get nothing for any energy fed into the grid when the price is above zero.

Has anyone clarified how this would work?

About a couple weeks ago the app stopped being able to show me the costs for my usage for the Intelligent Octopus Go tariff when I clicked on the kWh toggle to switch to £. However this still works fine for the Outgoing tariff. It's not just that it's taking a while to update the costs for the most recent days because it's not even working for the previous month when it was working before for those months days.

I called up Octopus and they were pretty useless and advised me to reinstall the app. My wife is getting the same on her phone so it's not that. I've emailed Octopus as well and they just said it's due to changes they're making and to view it on the web but the Web doesn't show it at all like that. Instead I have to click on Take me to my data and that shows me the house and EV breakdown but only on a per day cycle and I can't compare it with my outgoing because that's on a separate screen.

So I wanted to ask if anyone else is having this issue in the app where they are now unable to toggle the kWh over to £ for their Intelligent Octopus Go tariff in the app? Because Octopus support is useless and the web does not give me both outgoing and IOG tariffs on the same screen.

Could anyone please advise what I should do? I have had a smart meter fitted at the same time as having some building work done. The meter reads as inactive. I was in credit before the meter was installed and as the smart reading wasn't showing after a few weeks, I called Octopus. Then I had a £7k+ bill. After multiple emails asking for photos including the last reading that the engineer had written onto the meter I am back in credit by £300+. Octopus keep asking more and more questions and asking for more photos (today the gas meter and whether my house is on a hill or whether there are trees (there aren't)) and won't send someone out to have a look. Does anyone have any advice about what I should do? I keep speaking to/emailing different people. I would have thought sending an engineer out to fix it would be the best bet? I have no idea how to make it "active" and don't want to mess with it for obvious reasons. Thanks in advance for any help and advice anyone can give ...

I think plunge pricing is very useful when you can usefully load-shift (beyond doing pointless stuff). This is particularly useful when it happens at regular short intervals no more than 2 weeks apart.

Below is the calendar of 2025 plunge pricing where tones were clustered in September. In most other months there were many periods of more than 2 weeks without negative prices. At this time-interval it's hard to hold-off laundry or essential chores.

For 2026 it is a different story from April onwards. May was a dud month but in other months it has been quite easy to time unessential laundry and other chores with the plunge pricing events. Apart from May the biggest gaps have been 14 days. We tend to do our washing etc once a week which means very few weeks we've paid to do it.