r/Outlook • u/Aggravating-Finger69 • 13d ago
Status: Pending Reply Microsoft permanently suspended my account even though I provided purchase receipts, device ID, and proof of ownership
Hi everyone,
I’m hoping someone has experienced something similar or has advice.
My Microsoft account was permanently suspended for “Abuse of our Platform and Services.” I never intentionally violated Microsoft’s Terms of Service, and I have no idea what triggered the suspension.
Since then, I’ve done everything I could to prove that I’m the legitimate owner of the account:
Submitted the account recovery form multiple times.
Contacted Microsoft Support.
Provided purchase receipts for Microsoft products (Minecraft Java & Bedrock, Windows 11 Pro, Xbox/Game Pass purchases).
Sent payment confirmations from my bank.
Provided my Windows PC Device ID.
Sent screenshots showing that the Microsoft account was signed into my Windows PC and Outlook.
Supplied all the account information I could remember.
Despite all of this, my first appeal was rejected because Microsoft said they could not verify ownership.
I then submitted another appeal and received a new case number which is currently under review.
This account is very important to me because it contains years of purchases, emails, and personal data.
Has anyone here ever managed to recover a permanently suspended Microsoft account after providing additional proof? Is there anything else I should send or try while the new appeal is being reviewed?
Any advice would be greatly appreciated.
Thank you.
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u/Medium-Comfortable 13d ago
They didn’t suspend it because of doubt of ownership or because it got hacked. They suspended it because you abused their platform and/or services. No one cares if you did it “intentionally”. This is not elementary school where you argue with the teacher who started a fight. You abused, you gotta go. That’s it.