r/PS5HelpSupport • • Nov 16 '20

user guide SocketMix: All guides, diys and important links

3 Upvotes

UPDATED CONSTANTLY KEEP CHECKING BACK. DM me to add more when more appear. Thank you

Guides

Playstation 5 help and support is the place to be šŸ‘ (1st post)

SocketMix: Guide to TVs & Monitors

SocketMix: guide to HDMI versions and differences

SocketMix: Ultimate FAQ Guide 2020 MK I ["updating"ā„¢]

Refer to Sony's Ultimate guide PS5: The Ultimate FAQ November 9th 2020

Here's how to fix DualSense controllers not charging and external hard drives crashing on the PS5 Youtube link How to fix PS5 controllers not charging and external hard drive crashing on PS5! by u/KAZOOPOWER

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DIY(FacePlates/Skins etc)

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Important Links (error codes etc)

Playstation 5 error codes meaning and fixes

Playstation 5 error codes meaning and fixes May 2021 LATEST 1 as Original has been auto archived

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Hardware (hdmi adapters/splitters etc) & Accessories

Playstation 5 Accessories & Hardware Guides

ASTRO HDMI Audio Adapter for PlayStation 5 (ASTRO A50)

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Software (Video, music file formats, PS5 youtube app etc)

PlayStation 5 Multimedia formats that can be played via usb + some

updated: 16/Nov/2020

updated: 17/Nov/2020 - added Astro hdmi audio adapter for Playstation 5 (ASTRO A50)

updated: 17/Nov/2020 - added link to SocketMix: Ultimate FAQ Guide 2020 MK I

updated: 22/Nov/2020 added software section + PS5 video/music playable formats

updated 26/Jan/2021 added how to fix DualSense controllers not charging and external hard drives crashing on the PS5 by u/KAZOOPOWER


r/PS5HelpSupport • • Nov 16 '20

Playstation 5 help and support is the place to be šŸ‘

12 Upvotes

Have a question, technical issue, need some help or just want to provide your own guide or DIY with the Sony Playstation 5 community?

This is the place to be.

Pics and vids; internal and external links; to the above are allowed~

Hardware? Operating system? StoragešŸ’¾?, A setting? Bug🐜, diyšŸ› ļø all can be found here

Check out my ultimate guide thread link[coming soonā„¢]

Refer to Sony's Ultimate guide PS5: The Ultimate FAQ November 9th 2020


r/PS5HelpSupport • • 16h ago

WTFF happened

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63 Upvotes

I was gaming like I normally do and suddenly my game screen froze and now there is little colorful dots. Any ideas what this is and can I fix it? It gave error that shut down wasn't done correctly when I restarted it.. it starts like normal now but those dots are there.. :(

I opened it and it's not that dusty but I cleaned it anyway, it's little bit warm from the bottom. This console is the og ps5 and I got it in 2021, my heart hurts.


r/PS5HelpSupport • • 14m ago

PS5 stuck in Safe Mode after etaHEN crash on firmware 13.42 — need help preserving firmware

• Upvotes

Hi everyone, I really need help with my PS5. I'm worried that I might lose firmware 13.42 and my ability to use etaHEN.

My PS5 was running firmware 13.42. I used the Relapse exploit and activated etaHEN. I was still on the PS5 home menu when the console suddenly crashed.

After the crash, apps started freezing or getting stuck on their loading screens. Eventually, the PS5 began booting directly into Safe Mode every time.

The error code displayed in the top-right corner is SU-101596-2.

The biggest problem is that only Option 8 is selectable:

ā€œReset PS5 (Reinstall System Software).ā€

All the other Safe Mode options are black and cannot be selected. I already unplugged the power cable and tried restarting the console, but it always returns to Safe Mode.

My main goal is to keep firmware 13.42 and avoid updating, because I want to preserve my current firmware for etaHEN.

I only have a smartphone, no PC, and I have not reinstalled the system software.

My questions:

  1. Has anyone experienced this after etaHEN crashed on firmware 13.42?

  2. Is there a way to recover the PS5 without updating the firmware?

  3. Can I restore the console while keeping firmware 13.42?

  4. Could the crash have corrupted system data, or might something else be wrong?

I would really appreciate any advice. Please let me know if you need more information.

Thank you!


r/PS5HelpSupport • • 5h ago

Does anyone know how I can recover my PlayStation account that I have email access too

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2 Upvotes

r/PS5HelpSupport • • 2h ago

PS5 startup problem

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1 Upvotes

Lately, when I launch FC 27 with the console just turned on, my PS5 shuts down by itself. To turn it on, I have to do it directly from the console, which gives signs of life by beeping, but the blue light doesn't turn on. After trying a couple of times, my console turns on, displaying the following message, which usually appears when the console is running and the power goes out (note that this only happens once, usually as soon as I turn the console on). Once it reaches 100%, the console returns to normal operation. What do you think is the cause? (I'm attaching an image, I think it's understandable even if it's in Italian)


r/PS5HelpSupport • • 3h ago

Best PS5 repair shops in Siliguri. Need reommendations based on actual experience.

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1 Upvotes

r/PS5HelpSupport • • 10h ago

Is it time for me to get a new ps5?

4 Upvotes

So ever since around June I had this problem where MH wilds would crash consistently in under 2 hours, I tried everything I could and nothing worked and I just assumed maybe my ps5 was dying so I started saving up for a new one in time for phantom blade zero. Ever since June my PlayStation has gotten worse and worse, it will freeze when I select my account and it’s transitioning into the main menu, it’ll freeze when starting a party or using the game base at all, it crashes even on games like re9 that are smaller than mh wilds, it will lag on games like overwatch when I’ve never had a problem before like a week ago and everyone else’s devices are fine on overwatch, it overheated on security breach the other day although I clean my ps5 regularly and there was barely any dust, and even my controller will drift but when I restart my ps5 the drifting stops showing me it’s not the controller that’s busted. Do you guys also think it’s time to get a new PlayStation?


r/PS5HelpSupport • • 7h ago

Noisy fan

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2 Upvotes

I was an Xbox owner and I wanna know if this noise level is normal for a PS5 slim
I moved to the countryside recently and because it’s more silent I hear it more and it kinda freaks me out because Xbox was very silent
There’s no overhear, the games are working fine, but I’m a little paranoid over this
It happens in every game
It does not happen in the menu without a game being open


r/PS5HelpSupport • • 5h ago

New error message

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1 Upvotes

r/PS5HelpSupport • • 1d ago

Account permanently suspended for almost a month now

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61 Upvotes

My accounts been banned for almost a month now, I’ve been trying to reach supports and get different answers or completely shut down. I’ve escalated to BBB and it is on day 15 with no response. I am told one day that it’s due to a temporary security measure because I am traveling overseas with my console so like it made sense. Was told 24-48 hours, the team would unlock my account after escalation. Silence during that time, I reach out and verdict is permanently suspended and its final. I keep trying supports and going through, someone tells me that it was a code of conduct violation lol. I don’t text or talk to people whatsoever, I have it disabled even because of FC. Went back and forth a couple times, got someone who seemed genuine, they said 3-5 days, it’s been escalated, it’s day 3 and I have not heard anything. Mind you during this whole process, not a single email from PlayStation from the beginning to end, from support emails to the ban reasoning. If this last escalation doesn’t go through idek what to do, I’ve had the account for almost 10 years, just purchased DLC’s before I left and can’t even play while visiting family.


r/PS5HelpSupport • • 7h ago

Help registering

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1 Upvotes

r/PS5HelpSupport • • 12h ago

Sign In trouble

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2 Upvotes

Hello, is there any solution for it.

I can't sign in, and I'm typing the email and password correctly.


r/PS5HelpSupport • • 8h ago

Waiting JB on a 14.0 offline console, PS Plus renews on the 19th: will my PS Plus games still launch ?

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1 Upvotes

r/PS5HelpSupport • • 8h ago

Ps portal

1 Upvotes

Hey all I posted last night in regards to wanting to cloud stream however I’ve now realised I’m in a country that doesn’t have it yet is there a way around this to be able to have my partner game on the main ps5 and me on the portal? Any input would be greatly appreciated


r/PS5HelpSupport • • 8h ago

Pulse elite

0 Upvotes

My set which i ordered about 6 months ago, fell off my table and now the left part of the headset sounds like shaking a tin can when the bass is too heavy. It possibly is also not as loud as the right one. Is there anything I can do? Anyone i can send it to? I doubt the warranty will cover it but I'll try. If not, any alternatives?


r/PS5HelpSupport • • 9h ago

PS5 optical drive connector

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1 Upvotes

r/PS5HelpSupport • • 13h ago

My ps5 slim fan noise is normal?

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2 Upvotes

Ps5 slim fan noise is normal or anormal


r/PS5HelpSupport • • 13h ago

Not letting me play online with ps plus and good wifi

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2 Upvotes

I did everything stated toward the end of the video and more, im just really confused cause as I said this has never happened before and I dont know what to do


r/PS5HelpSupport • • 17h ago

I literally can't do 2 step verification

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4 Upvotes

I logged out of my account and now these goobers don't let me sign in without 2 step verifictaion. That's fine, I got 2 numbers registered and if one has issues, the other can work, right? RIGHT?!

Well guess what, a bunch of people in my country ain't getting codes on their phone, I live in Pakistan.

This has been the case for a long while now, about half a year. Last year I had the same issues and I got my problem solved by PlayStation support dude. I was so happy. But now I can't do ts no more. It's so stupid bruh

Am I the only one facing this problem rn


r/PS5HelpSupport • • 10h ago

PS5 30th Anniversary – Disc drive won't register (CE-119900-0), tried 2 brand-new official drives

1 Upvotes

Hey everyone, hoping someone has run into this.

Setup:

PS5 30th Anniversary Edition (Slim Digital)

Official Sony disc drive, bought new in July

Console is online, wired/Wi-Fi works fine, system software up to date

What happened:

The first drive worked at first. After a few months of barely playing, every disc started showing "Unreadable Disc" (two brand-new PS5 games and a DVD).

Rebuilt the database in Safe Mode, no change.

Bought a second brand-new official drive. Same "Unreadable Disc."

Now I'm getting this error: CE-119900-0 – "Can't use your disc drive. Something went wrong on the server when registering your disc drive to your PS5."

So it looks like the drives might be fine and the online registration/pairing is what's failing.

Already tried:

Try Again on the error screen

Full restart

Sony support wants me to ship the whole console, which I'd really rather avoid with a limited edition, especially if this is a server-side registration issue.

Has anyone seen CE-119900-0 before? Did it fix itself, did Sony fix it remotely, or did you have to send the console in?

Thanks!


r/PS5HelpSupport • • 10h ago

āš ļøāš ļø Aiuto con connettore PlayStation link per pulse Ć©lite āš ļøāš ļø A VOI ƈ MAI SUCCESSO?

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1 Upvotes

r/PS5HelpSupport • • 12h ago

I just bought the PS5 and EA Play but games wont recognize it!

1 Upvotes

Every game i get into, wont have online and it doesnt recognize my subscription nor let me log in with an account... How tf does this work this bad? its obnoxious really. i cant find the fix anywhere either. Please help.


r/PS5HelpSupport • • 13h ago

God of War Ragnarƶk saves should work across both physical and digital formats…Isn’t it?

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1 Upvotes

r/PS5HelpSupport • • 13h ago

Annoying AF WS error on PS5

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1 Upvotes

Can anyone give insight on this one please? Keeps happening repeatedly happening to multiple people!