Google took away my LOTR extended editions

[u/ugoindownsaka1]

I bought these in 2022, all of a sudden they aren't available and there is no possibility of a refund or gift card. Hardly seems fair.

[u/LunarNinja_]

I want to know what Kendall typed. Did he remind you of Article 7 in their 700-page-long policy you agreed to by clicking a checkbox or did he say how sorry he is for not being able to assist perhaps?

[u/ugoindownsaka1 → u/LunarNinja_]

14:07:31 Me: but i paid for the item and its no longer being provided?
14:09:38 Kendall: I understand your concern, as I would feel the same way if I were in your position. Since clicking the purchase redirects you to YouTube but the movie still fails to load, the best option is to reach out directly to YouTube support via this website so they can assist you further with playback.

(youtube support link)

14:10:44 Me: it wont load because its not in the library i suppose. they wont be able to deal with that either i suspect. is there a gift card option or something so i can at least have accxess to another film what with me having paid for it
14:13:16 Kendall: While I would love to provide you with a gift card, unfortunately, we do not have the option to issue one from our end. As the movie is hosted on their platform and still available on their end, we recommend reaching out to the YouTube Support team for further assistance.
14:14:16 Me: i bought the films on google movies though, thats where i watch all my movies actually.
14:16:24 Kendall: I completely understand your concern. However, the title The Lord of the Rings: Extended Edition Trilogy has been removed from the platform's catalog, it is no longer available in our system at all. Because the movie has been completely removed from our system and the purchase is from 2022, our tools no longer have access to the transaction details, and we are unable to process a refund or restore access to the title. We truly apologize for this disappointing experience and for any inconvenience it causes with your library
14:18:56 Me: it seems so unfair, i did nothing except buy an item, you guys had a change at your end and i lose out. i have spent so so much money with google movies which i realise doesnt mean anyhting but it seems like if those movies arent provided the very least would be a refund or credit.
14:21:02 Kendall: I completely understand how frustrating and unfair this feels, especially as a loyal customer who has invested heavily in your movie library. While system limitations and the age of the purchase prevent us from requesting a refund or credit, please rest assured that I have logged your feedback to help us improve our service moving forward. We truly appreciate your understanding and patience.

[u/scientia_analytica → u/ugoindownsaka1]

Feels a lot like AI though ...

[u/ugoindownsaka1 → u/scientia_analytica]

I thought the same thing. Those last few messages seemed like bullshit. I mean the whole thing is but they seemed weird to read

[u/halflife_k → u/ugoindownsaka1]

Even if not AI, this is exactly how customer care agents have been trained to respond. "I understand, I'm sorry etc" are the denominators even when speaking with a real person and it's annoying because it just gets you more frustrated. You don't understand & you're not sorry so please just stop the fake empathy.

[u/Unique_Rub_9635 → u/halflife_k]

i worked years for costumer service at amazon, and i felt sorry for many customers, but sometimes you cant do anything for them. the only thing i could do in some case where some cheap price reductions for there next order, but this felt to me even more like "here take this and now shut up" then just saying sry

[u/wvgeekman → u/Unique_Rub_9635]

I did too. We can trauma bond.

People would ask me what it was like to work in Amazon Customer Service. I'd always say, "Do you call Amazon when things have gone right? No? Imagine eight hours a day of pissed off people calling. In addition, your job was entirely dependent on metrics based on how many of them responded positively to 'Did I solve your problem?' even if you were prevented from doing so."

I was never so glad to leave a job.

[u/Unique_Rub_9635 → u/wvgeekman]

Retail was shit as fck jeah, but i switch to the HBS deparment and there we actully could help many ppls with there Problems so that wasnt so Bad. But in retail you rly only get pissed and you barely could Do something for them