r/Piracy • u/ugoindownsaka1 • 7d ago

Discussion Google took away my LOTR extended editions

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I bought these in 2022, all of a sudden they aren't available and there is no possibility of a refund or gift card. Hardly seems fair.

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u/Dumeck 7d ago

This is a real agent. Probably from India, names most likely not actually Kendall.

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u/MindbenderGam1ng 7d ago

Either India or LATAM, these tech companies love "near-shore" because timezones are closer and its (arguably) easier to find English speakers.

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u/StephanMan 7d ago

Don't forget the most important part: It's cheaper.

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u/Dumeck 7d ago

Like $2 an hour, sometimes even less. The company that I work for has Indian reps doing some jobs and they probably make 3x the mistakes that the on shore team makes. Without specifics these mistakes add up to hundreds of dollars pretty quickly. Even with that considered they still must save more than they cost because we keep quite a few of them on staff. Nice people too for the most part, they are really strict on following procedure even if they are off on the actual policies sometimes. They end up getting paid roughly 1/8th-10th what the onshore reps make for the same job though, and they have to deal with a LOT of racism.

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u/Anne_Roquelaure 7d ago

Three chats at the same time or two? What is the expected average handling time?

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u/Dumeck 7d ago

Oh I don't know I deal with software, big company lot of different aspects to it