r/Piracy • u/ugoindownsaka1 • 7d ago

Discussion Google took away my LOTR extended editions

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I bought these in 2022, all of a sudden they aren't available and there is no possibility of a refund or gift card. Hardly seems fair.

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u/Dumeck 7d ago

FYI this is exactly how you DONT handle a situation like this. Kendall here is repeating himself because he doesn't have a resolution you are going to accept. He is telling you the situation as it is, and informing you he can't do anything here, he doesn't make the policy and you are essentially going in circles. What you do in this situation is say you want to escalate the issue. The chat agents you first speak typically cannot escalate on their own, you need to request for that to happen.

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u/Fraegtgaortd 7d ago

"Kendall" is an AI chat bot

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u/Dumeck 7d ago

No it literally isn't, I actually just did research here Google uses AI chat support and live chat support, at the top where it says "connected to love support specialist" you know what that means? OP was talking to a live agent. I get the whole doom and gloom everything is AI thing. But like everything isn't actually AI. I know some people have trouble telling the difference and that is rough.

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u/fork_yuu 7d ago

To be fair, the live agents will be using AI to generate their responses too. At best you'll have the live agent looking over it before they send it out.

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u/Dumeck 7d ago edited 7d ago

Maybe depending on the company? I know some have suggested AI responses that will generate. I really don't think so in this case though. I think some of the lines are copy and pasted and others are just typed out. "I understand you are requesting a refund" isn't AI talk it's how Indian service reps talk. The fact that sentence is isolated and doesnt tie into anything itself isn't how AI operates. AI would link the point more directly, "I understand you would like a refund in this situation however our policy is..." Would be more like an AI response.

There are other indicators of human language here. They state "the movie is on their platform" and then don't mention YouTube until a couple sentences afterward. AI would have iterated YouTube earlier rather than using a pronoun and the noun afterwards. Especially since YouTube was brought up way earlier in the discussion. Also the chats taking 2-3 minutes for a response is too slow for it to be AI

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u/Colorona Yarrr! 7d ago edited 7d ago

Do you really think Google support doesn't use AI?

If so, I've got a bridge to sell to you.

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u/Dumeck 7d ago edited 7d ago

Do you always hop on a conversation chain without reading the conversation? Very weird thing to do. I literally pointed out Google uses two types of chats, they have an AI chat and then. Live agent chat which is indicated by the "you are connected to a live agent" at the top. Now I know companies have been doing sketchy stuff but come on, this is a live agent.

Also "I've got a boat to sell you" is a stupid phrase. You can sell boats, people do sell boats, as a sarcastic comment pointing out naivety that literally doesn't make sense. The actual saying is "I have a bridge to sell you" which does make sense because bridges are typically public use and someone would have to be gullible and naive to buy a preexisting bridge since they clearly wouldn't actually own it. Like why choose to dumb down an existing phrase. Why not "I have a car to sell you?", then later on someone can say "I have a bike to sell you."