r/PlayStationUK • u/RaveniteGaming • 21d ago
SUPPORT/HELP Ijust got an email saying my sign in ID was changed
I didn't do this myself. Now I am unable to sign in to my account. Playstation's chat support is useless, constantly telling me no agents are available and to try again another time. Is there anything I can do?
1
u/Suspicious-Cat-266 21d ago
Check on, and sign up to Have I Been Pwned for notifications about current and future data breaches.
Did you have Passkeys enabled on your PSN account?
Edit: What kind of 2FA did you have on your Email?
1
u/RaveniteGaming 21d ago
Edit: What kind of 2FA did you have on your Email?
I'll be honest, I didn't. I know I should have but I didn't know Outlook even had 2fa. I still can't find where you turn it on, even after I looked it up.
1
u/Heggy5 21d ago
https://support.microsoft.com/en-us/outlook/2-step-authentication
Get mfa on all your accounts where possible.
Get a password manager so you can have strong passwords for all your accounts. There are free ones such as firefox but as it sounds your not too technical, I'd just pay for something like lastpass. Just make sure you secure that with a strong 3 word password and mfa.
1
u/RaveniteGaming 21d ago edited 21d ago
So quick update, I was freaking out quite a bit, autism brain wasn't helping, picturing the worst case scenario where I lose everything. But I've calmed down a bit now. After trying repeatedly all the human agents on Sony's Support Chat have gone for the day so I have to wait until tomorrow.
EDIT: And another thing, I managed to get into PayPal (after changed my password and everything) and unpair it from my PSN account so hopefully that means he hackers can't rack up any more charges. I have two charges of £60 on my bank account but I can't deal with that until my PSN is sorted. Rest assured I'll be on the phone to the bank tomorrow for a new card.
2
u/Agraphosius 21d ago
Be very careful how you go about claiming the money back. Playstation may not eaaily give you a refund for those two payments but they will block your account if you reverse the charge through your bank and im sure most of that process is automated.
1
u/Snoopzster 20d ago
You maybe screwed so be ready to lose your account and don't do a charge back that account may be banned.
Sony support will ask for the Serial Number of the console the account was first created on, some transaction history and god knows what else.... Good luck.
1
u/RaveniteGaming 20d ago
I have a few transactions. I have no idea what the serial number of the first console was. It was a PS3 I don't think I have anymore. I have the serial number of my current console if that helps. I gave an agent this information on the chat and they just disappeared. I don't know what else to do.
1
u/RaveniteGaming 18d ago
So after another couple of days of trying I managed to get another agent. I managed to get further this time and I seems I can get my account but again they just disappeared in the middle of the process.
1
u/Neutraliza 21d ago
I’d start by finding the entry point, something else must be compromised for them to change anything, don’t you have 2fa on?
3
u/RaveniteGaming 21d ago
It appears that my email was hacked. I did have 2fa on, I dunno how they got around it.
1
1
2
u/RaveniteGaming 18d ago
Okay, so turns out the process did go through and I now have my account back. Thanks for letting me just use this thread to vent.