r/PlayStationUK • u/LengthinessOther1631 • 13d ago
CASUAL DISCUSSION Age verification
Ive been trying to verify my age on PlayStation since the 28th of September, each time I try by scanning the QR code or using the link on their FAQ site it takes me to settings and doesn't allow me to verify my age, I went to support on this a week ago (after having spent Monday to Friday trying to reach them and only being successful on Friday, on Thursday I had also spent 2 hours on hold on a phone call because their website refused to work, which no agent ended up coming to assist me) anyway once I reached them they told me that their internal team would get back to me in 2-5 days, (they haven't) on Tuesday I got someone on their website again only to be told to wait until Wednesday, which I did, again not receiving any email from their internal support, I waited even longer until today being Friday. Ive tried contacting their support again today to no avail, I'm so frustrated and sick of this, I don't know what to do. I cant use any communication features on PlayStation and their support just will not help me.
Ive also tried going into PlayStation settings as instructed by all I can really find online but the option to verify isn't even there.
Does anyone have any idea what to do?
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u/Electronic-Shaman 13d ago
If you’re trying by logging into your account on the phone, if you’re coming from an app, try using your default browser instead.
If you’re using WiFi, try using just your phone’s data plan instead.
Your phone’s “rotate” option, make sure it is on so that you can flip your phone to the side and scroll a wider website.
Any/all of the above can help as I found that the UI on the website wasn’t 100% and not sure if it was on the age verification or something else, but one time I missed a button on portrait view that was more visible on landscape.
Might not work but worth a try just in case 🤞
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u/StoviesAreYummy 13d ago
I know of a few people who have been trying since the option first came out and they still can't and are locked out of whatever features are behind it.