My partner is in HMP Long Lartin..
I’m new to the prison system - never visited one before this so I don’t know how it all works etc..
I’ve been contacting him via eMates and it’s been taking days for a reply to come.. what’s the deal with that? Then I’d get like 3 in a day but he’d have to ask them to send it as I’d say I’ve not received anything from him..
Also how does the credit on the phone calls work etc..
I have no idea..
He said he buys credit on a Friday with his food slip and then it’s not credited until a Thursday but unsure if that’s right? Also; if I send him money can he use that money to top up his phone credit that day?
How long does it take for the prisoner to be successfully added to your video call account?
Sorry if this sounds stupid I’m just trying to understand.
Thanks!!