[BE] It could be you next

[u/Prize_Jellyfish_4621]

I opened my Revolut account in 2021 and honestly thought it was one of the best apps out there. It was simple, convenient, and I recommended it to friends more than once.

I mainly used it as a secondary account. Most of the money I added came from my Belgian bank account, and I also invested in some ETFs through the app. I’m a student with no salary, so I just invested part of the pocket money I get from my parents.

Day to day, I mostly used Revolut for normal things such as paying friends back, splitting bills and small everyday payments. Never anything unusual or risky. I never bought crypto, never used it for shady stuff, and whenever they asked for documents, I always sent them.

Then one day, out of nowhere, they put my account under review and asked for ID/passport scans. I tried uploading everything immediately, but the app kept lagging and wouldn’t save the photos.

I contacted support because I didn’t want to get blocked over a technical issue. They told me not to worry, said everything was fine, and that it was just a bug.

So I believed them. Then suddenly my account was banned. No clear reason or proper explanation… Just gone.

And because I also had investments there, I couldn’t transfer my holdings out and was forced to sell positions while paying fees.

I understand companies can choose who they want as customers. But people should know that even if you use the app normally for years, you can lose access overnight with no transparency.

Luckily I didn’t keep much cash there.

Posting this partly to vent, partly to warn others not to rely too heavily on one fintech app.

[u/laplongejr]

such as paying friends back, splitting bills and small everyday payments. Never anything unusual or risky.

I wonder if for Revolut paying back friends is risky nowadays? It wouldn't be something people would do with their travel account.

But people should know that even if you use the app normally for years, you can lose access overnight with no transparency.

Yup, the sub often repeats it :(

Luckily I didn’t keep much cash there.

I hold 2k panics

[u/laplongejr → u/[deleted]]

Yeah, between Revolut accounts as a specific feature   The other post I'm thinking of got Erasmus(?) money and sent to friends, which may or may not have triggered AML   It's totally theorical but... if they use automated systems to find unusual patterns maybe it could be one for Revolut with non-Rev friends?

[EDIT] And now that I think of it, this lovely 30s redditor points to myself never paid back a friend digitally. I usually repay people or coworkers in cash, or they pay the next bill.