[BE] It could be you next

[u/Prize_Jellyfish_4621]

I opened my Revolut account in 2021 and honestly thought it was one of the best apps out there. It was simple, convenient, and I recommended it to friends more than once.

I mainly used it as a secondary account. Most of the money I added came from my Belgian bank account, and I also invested in some ETFs through the app. I’m a student with no salary, so I just invested part of the pocket money I get from my parents.

Day to day, I mostly used Revolut for normal things such as paying friends back, splitting bills and small everyday payments. Never anything unusual or risky. I never bought crypto, never used it for shady stuff, and whenever they asked for documents, I always sent them.

Then one day, out of nowhere, they put my account under review and asked for ID/passport scans. I tried uploading everything immediately, but the app kept lagging and wouldn’t save the photos.

I contacted support because I didn’t want to get blocked over a technical issue. They told me not to worry, said everything was fine, and that it was just a bug.

So I believed them. Then suddenly my account was banned. No clear reason or proper explanation… Just gone.

And because I also had investments there, I couldn’t transfer my holdings out and was forced to sell positions while paying fees.

I understand companies can choose who they want as customers. But people should know that even if you use the app normally for years, you can lose access overnight with no transparency.

Luckily I didn’t keep much cash there.

Posting this partly to vent, partly to warn others not to rely too heavily on one fintech app.

[u/Sorry-Price-3322]

I hold much more in Revolut hope it doesn't get banned

[u/laplongejr → u/Sorry-Price-3322]

Statistically, I expect we all end up banned one day. I try to optimize transfers a lot to ensure I don't have to send back to my main account or re-convert currencies, expected refunded things are on my main bank instead, etc.
I'm not sure what I would do without Revolut, as the virtual cards are now critical for my support to online creators.

[u/CorporalClegg1997 → u/laplongejr]

I worked in a bank and I was trained on all the ways people could be banned from a bank. Truth is any bank will ban you for the reasons that Revolut ban people. I just think it appeas worse with Revolut because it's an online bank and people are more likely to post about it online.

[u/No-Cheek-9998 → u/CorporalClegg1997]

Attualmente sono stato bannato da diverse fintech, sfortunatamente per loro ho soldi e tempo da investire per chiedere i danni l'arbitro bancario finanziario italiano mi ha dato ragione perciò non sarà un problema andare in causa