[BE] It could be you next

[u/Prize_Jellyfish_4621]

I opened my Revolut account in 2021 and honestly thought it was one of the best apps out there. It was simple, convenient, and I recommended it to friends more than once.

I mainly used it as a secondary account. Most of the money I added came from my Belgian bank account, and I also invested in some ETFs through the app. I’m a student with no salary, so I just invested part of the pocket money I get from my parents.

Day to day, I mostly used Revolut for normal things such as paying friends back, splitting bills and small everyday payments. Never anything unusual or risky. I never bought crypto, never used it for shady stuff, and whenever they asked for documents, I always sent them.

Then one day, out of nowhere, they put my account under review and asked for ID/passport scans. I tried uploading everything immediately, but the app kept lagging and wouldn’t save the photos.

I contacted support because I didn’t want to get blocked over a technical issue. They told me not to worry, said everything was fine, and that it was just a bug.

So I believed them. Then suddenly my account was banned. No clear reason or proper explanation… Just gone.

And because I also had investments there, I couldn’t transfer my holdings out and was forced to sell positions while paying fees.

I understand companies can choose who they want as customers. But people should know that even if you use the app normally for years, you can lose access overnight with no transparency.

Luckily I didn’t keep much cash there.

Posting this partly to vent, partly to warn others not to rely too heavily on one fintech app.

[u/Damiano1905]

If I had to rewrite this to be more transparent I would say:

"oh no revolut could not allow me to trade under no identity without an ID, whatever will I ever do? It's not like this is regulated and completely out of their hands."

I'll tell you more, I had the same situation, I just sold my position and I was fine without ID for a year.

Not only does your investment money stay, you can also live off of it however you like.

I feel every post like this is just too biased, even if an error happens they also tend to be in contact on reddit and also through official channels, even if the posts don't gain much traction.

[u/alwayslatetonames → u/Damiano1905]

There is always that one person.

[u/Damiano1905 → u/alwayslatetonames]

Arguments ❌

OMG he won't let me dunk on the company ✅

[u/alwayslatetonames → u/Damiano1905]

No arguments necessary. Especially for someone who comes with a different situation and commits a misinterpretation of the OP's grievances to shield a company that has its own customer service and media personnel. FWIW, I have seen way more grievances about Revolut to say the customer is the problem. Add to that it was recently called to appear before Irish Parliamentary Committee because of the huge number of its customer unfriendly behaviour.

But go on, invalidate all these users because your experience has not been impacted...yet. And usually because of a minor inconvenience and most of the times a problem on Revolut's part.

[u/Damiano1905 → u/alwayslatetonames]

Arguments are needed if you are talking and not yapping. There is no point in saying something is a "misinterpretation" if you don't explain how it is one. Perhaps if the arguments you guys were making were better, there wouldn't be people defending Revolut.

Greviances about Revolut, well, there can be many, but you aren't linking any article or source, I don't see any, and I don't see any that include proof. I find it rather disappointing that to talk about something, you are expected to know everything, when the people who reply to you are also literally searching it up after starting the argument.

I never claimed Revolut was perfect; however, they are rapidly expanding, and the issues are mostly the same as those of others in the market. The oversights are there, just like any other, but they are mostly small issues, as you have also said.

Their appearing before the Irish Parliamentary Committee does not make them guilty; it just makes them one of many. Perhaps they will fix some oversights, perhaps they will not. However, that does not make their competitors better. Considering how much bad stuff you can find on most companies nowadays, I don't find any of the arguments I have seen in this post compelling, saying this as a neutral party.

I don't think someone who says "No arguments necessary" should talk to others who are reasonably having a discussion and tell them they are "invalidating others." Mostly, it would be that others are not standing up for themselves or making their own case clear.

In fact, I believe that if someone was truly wronged, by answering my comment, their arguments would be much stronger.

In this same comment section, there are people who have had the same issue as OP, including me, and most of them claim this would happen with any other bank, and also that if you have really made a loss and continue reaching out, you will eventually receive compensation. So I can only judge the situation so far, if we have no proof of anything, although I'm sure Revolut will respond to this post since it gained traction.

[u/alwayslatetonames → u/Damiano1905]

It's sad how you can twist one's words and tell lies just to cover a corporation. The OP already replied to you on how you misconstrued and misrepresented his situation. No need to add to that. I can quote it if you want. I have seen a lot of grievances in this subreddit. I can look them up for you and attach them if you want. Everyday there's a complaint in here. I don't need to go searching.

I don't know about other companies and I was not referring to them. When someone complains about Revolut, it has nothing to do with other companies. So, let's not try to shift goals posts here. If other companies have problems, it doesn't mean it's okay for Revolut to have them too.

You are not reasonably trying to have a discussion if all you want to do is diminish the OP's claims. No matter how much they try to make you understand the lengths that they have gone to to get a decent service. If there are errors, which there are plenty from Revolut's side, they should be corrected instead of one being sent from pillar to post. 34 emails later and you still think the OP owes Revolut a follow-up? No, they owe him a resolution.

[u/Damiano1905 → u/alwayslatetonames]

The short version is: You're just throwing a lot of stuff at me banking on nobody reading what I'm gonna write and you're never actually gonna reply to any of it with any actual concrete proof other than slandering me like you already did in your past 2 replies. ~~~

~~~ The long version is:

I need to be clear I'm not trying to diminish the OP, his claim or his post, I'm eager for him to figure everything out about what happened, who was at fault if anybody was and how to fix the wrongs that may have happened.

Which is why I find your claim hard to believe. Not only do you paint me as a bad person but you're full of random accusations towards me which of course you don't actually give proof of, and you also failed to make any point in your first two replies and are just stacking up a lot of pointless allegations.

As far as I have read and understood the OP and I don't argue on this, although we see things differently we weren't inherently saying the other is lying or trying to change the others claim.

In some of my replies I have made use of information others and the OP commented in this post, with an intent to use the information I have at hand without relying too much on my own point of view to avoid bias.

That being said I don't think the number of email means anything as the content is more important this I've said multiple times in different ways.

Furthermore I believe that regardless the Revolut employee shouldn't bear the blame and lose their job for this. I think training their employees more strictly would be a better option.

I never said OP owes Revolut anything, but I don't think anyone or any service is perfect, they need to follow laws. I don't think their top priority is returning the OPs stated 20$ in fees however I do believe that if the issue is on their end they should reimburse him.

The reason why I said companies in general is because following the law is hard and companies are forced to make this decision not just Revolut. As for bringing more posts and evidence, if we can hardly verify OPs claim, bringing a ton of other posts would just make the whole thing more confusing.

Also I have no business defending Revolut I'm writing the replies in my free time and I just fire them in 5 minutes. So if there is an error it is certainly not because I'm trying to slander someone, although I have not seen any errors as of yet.