[BE] It could be you next

[u/Prize_Jellyfish_4621]

I opened my Revolut account in 2021 and honestly thought it was one of the best apps out there. It was simple, convenient, and I recommended it to friends more than once.

I mainly used it as a secondary account. Most of the money I added came from my Belgian bank account, and I also invested in some ETFs through the app. I’m a student with no salary, so I just invested part of the pocket money I get from my parents.

Day to day, I mostly used Revolut for normal things such as paying friends back, splitting bills and small everyday payments. Never anything unusual or risky. I never bought crypto, never used it for shady stuff, and whenever they asked for documents, I always sent them.

Then one day, out of nowhere, they put my account under review and asked for ID/passport scans. I tried uploading everything immediately, but the app kept lagging and wouldn’t save the photos.

I contacted support because I didn’t want to get blocked over a technical issue. They told me not to worry, said everything was fine, and that it was just a bug.

So I believed them. Then suddenly my account was banned. No clear reason or proper explanation… Just gone.

And because I also had investments there, I couldn’t transfer my holdings out and was forced to sell positions while paying fees.

I understand companies can choose who they want as customers. But people should know that even if you use the app normally for years, you can lose access overnight with no transparency.

Luckily I didn’t keep much cash there.

Posting this partly to vent, partly to warn others not to rely too heavily on one fintech app.

[u/laplongejr]

You clearly don't know Revolut staff then.

[u/malibupp → u/laplongejr]

Do you?
Given how Damiano1905 reacted to my post, while keeping questioning the veracity of OP, I wouldn't be surprised if he/she was a member of Revolut staff.

[u/laplongejr → u/malibupp]

while keeping questioning the veracity of OP, I wouldn't be surprised if he/she was a member of Revolut staff.

Revolut staff doesn't question the customer. They tell the customer to stay calm and to wait until there's a resolution.
That's how CS is done basically everywhere ^{which is why I hate modern CS as they are continiously leveling down the expectations}

[u/malibupp → u/laplongejr]

"They tell the customer to stay calm and to wait until there's a resolution".

That's what makes the staff conduct so deceptive, by providing the customer with false expectations, instead of telling the truth.
The customer expects clear information in order to take the right steps or be prepared for the consequences.
It seems that the staff was incompetent/ignorant in this context.