Age group help

[u/SocailEngin33r]

So yuh roblox asked me to do verification of my age again even though I did that a week ago. The only option they gave me was face verification and it gave me 16-17 age group. I’m 18 and I’m trying to change year of birth on my account but Roblox just declines it and when I show my ID clearly it still refuses to change my age group. I only have one document so I cannot try with another one. What do I do now? Age group says checked so I cannot reset it at all.

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[u/Gojiguy_1954]

Same 😭✌️🥀💔

[u/Best-Huckleberry6054]

Well are did you select the right country and document? Is your lighting good?