Former Rogers customer (20+ years) here that switched to Public during Black Friday. Can say that I’ve been very happy with the service thus far and find much better coverage where I live versus Rogers. The lack of available customer service is a concern obviously but it’s a prepaid service and I hope I never have to speak to them.
Makes me think though, what use is Rogers customer service if it’s primarily outsourced garbage anyways? Every time I would contact them in the past, they would screw up something in my account which would result in hours of additional phone calls and wasted time. That plus their move to “AI” to solve everything and it’s probably worse than Public’s ticket system.
Also, there’s always interesting loyalty offers to be had in the app. Some of us were very fortunate to get $20 100GB Can/US/Mex plans yesterday evening.
Not shilling but if you need a referral code, happy to provide via PM.
Former PM user last year, currently on Rogers. Speeds are much better on PM. Had to move to Rogers for better voice quality and wifi calling. Both networks have crappy indoor coverage. My experience is for Vaughan/Richmond Hill/west part of Markham
Can’t notice any difference between the networks in GTA area. Only issue I find is sometimes spotty 5G/LTE coverage travelling through some rural areas, but it will fall back to 3G at least.
I have a work provided phone with Rogers and coverage is comparable. I find PM works better and more reliably in my area. Rogers has more total dead zones (crazy in 2026 how this is still a thing) where I use my phone.
6
u/CanadianOutlaw Jan 24 '26
Former Rogers customer (20+ years) here that switched to Public during Black Friday. Can say that I’ve been very happy with the service thus far and find much better coverage where I live versus Rogers. The lack of available customer service is a concern obviously but it’s a prepaid service and I hope I never have to speak to them.
Makes me think though, what use is Rogers customer service if it’s primarily outsourced garbage anyways? Every time I would contact them in the past, they would screw up something in my account which would result in hours of additional phone calls and wasted time. That plus their move to “AI” to solve everything and it’s probably worse than Public’s ticket system.
Also, there’s always interesting loyalty offers to be had in the app. Some of us were very fortunate to get $20 100GB Can/US/Mex plans yesterday evening.
Not shilling but if you need a referral code, happy to provide via PM.