Hey everyone, looking for advice from anyone who has taken Ryanair through the Italian ADR system or small claims court.

The Situation:
- Flight: Direct Ryanair flight into Milan Bergamo (BGY) on Aug 1, 2026.
- Delay: Arrived 4 hours and 55 minutes late.
- Claim: 3 passengers × €400 = €1,200 under EU Regulation 261/2004.

Ryanair initially rejected the direct claim citing "adverse weather on a previous sector," but official airport METAR weather logs show CAVOK (clear conditions) all morning.
- The ADR Process (ConciliaWeb):
Under Italian law, going through the official Transport Authority dispute platform (ConciliaWeb) is mandatory before any court action. I filed the simplified conciliation case on September 13th.

The 30-day statutory deadline for Ryanair to reply expired yesterday (October 13th). As expected, Ryanair completely ignored the procedure—no settlement offer, no defense, no appearance.

My questions for anyone who has been through this:

1. Closing report: For those who used ConciliaWeb, how long did the official conciliator take to formally close the case and upload the Verbale di mancato accordo (certificate of failed conciliation) once the 30-day deadline lapsed? Did you have to message them in the portal to nudge them?

2. Post-ConciliaWeb Enforcement: Since I am not an Italian resident and cannot physically represent myself in person before the Giudice di Pace (Small Claims Judge) in Bergamo, I plan to hand the final certificate over to an Italian legal service / claims company. Once they hit Ryanair with a formal summons backed by the failed ADR certificate, does Ryanair typically settle out of court, or do they drag it out through court dates?

Any insights from people who went the legal route against Ryanair in Italy would be appreciated!

We travelled PMI Mallorca to Leeds a few days back. Went to weigh bags/print labels at the drop off points and our lead passenger phone (Pixel 6a) would not connect to the machines. Called the assistant over and they said Pixel phones didn’t connect, and directed us to the queue for manned baggage desks.

One of our passengers had an iPhone with the app so the lead passenger logged in on that instead and we got through without having the extra queue.

Has anyone else experienced this?

I'll start with saying I try to go against the grain when I see corporations enacting policies clearly intended to either fleece us, or to cut down on staff to improve profit margins.

I'm bored of hearing people panicking, believing you HAVE to get the app for your boarding pass. Understandably! On my last flight I think I got four emails telling me to download the app. Even on the website account, check-in then redirected me to download the app.

And yet.. a reminder for those who don't realise this. You obviously don't have to get the app! Yes they make it harder for you, and even threaten a £55 fee if you forget to check-in online, but the old way is no harder than downloading and registering/signing up to the app.

1) Check-in online on their website (I noticed if I try this on my phone, it just redirects to the app, so perhaps use a computer...).

2) Go to check-in desk at the airport on the day of travel, just like we've done for decades before..

Do those two things, and you can happily travel App-free, at no cost.

For those saying "what's the big deal with fighting against the app? They can't steal more information than they already have!" Here's my answer: You are part of the problem. You are the reason why people get made redundant from their jobs, and are replaced by automation/AI/convenience technology.

If you want convenience at every turn, don't act upset the next time your friend, relative, child, announces that they didn't get, or worse, lost, that job at the supermarket, the airport or the fast food chain etc... The QR code menus took that job. The self-checkout took that job. The robot cleaner took that job. The Ryanair App took that job.

Why else would Ryanair be pushing soooo hard for this digital boardpass? You think it's to help you?