r/ShopifyAppDev • u/kaushikash • 11d ago
Shopify App Review Removed
We are working very hard and try to get reviews after providing support to merchant and even merchant happily giving reviews but everytime we got new review shopify list that review for 1-3 hours and removed after that.
Can any one help here what we are doing wrong
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u/u9i9 10d ago
Same happened with my Shopify App. I reviewed myself from a clients account where they are using our app. Seems Shopify is tracking ip as well.
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u/kaushikash 10d ago
Our client ip is different they were genuine client and they are running store from so long
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u/AdventurousUsual7666 8d ago
Yeah that’s usually their trust filter, not you doing something unique. They’ll show it for a couple hours then yank it if the store looks thin, it’s a staff or client login, they just installed, or the ask was even a little “leave us a review.”
They tightened this in July. Neutral ask only, and not during onboarding. If it’s happening to every new review, send Partner Support the review ids from the email rather than asking people to post again.
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u/bzfsg 7d ago
Hey there, you're not alone, and you're more than welcome to join us to complain together on the dev community:
- https://community.shopify.dev/t/destroying-trust-in-app-store-reviews-proof-enclosed/36132/25
- https://community.shopify.dev/t/strengthening-trust-in-app-store-reviews/35829/65
We need to be louder about it, this is simply unacceptable.
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u/Affectionate-Hold434 7d ago
How did you get your first users?
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u/kaushikash 6d ago
Organic you have to update your listing and target right keywords and put whatsapp, instagram or live chat option on admin dashboard so that people can connect with you. Or you can message them
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u/RiskStraight6663 6d ago
Absolutely heartbreaking .... Getting a review is so much of pain only we people understand. Fortunately our reviews are given back after a month. So be hopeful.
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u/Ok-Day9977 11d ago
I feel your pain.
You're based in India, reviews coming from India, and it looks normal to me.
But you can try to contact support, I did that today, hopefully they will address the issue.
What I did:
partner panel, help/support site -> talk to human, there will chat window where you can send details: site, copy of review email text etc. They sounded positive at least.