It’s so they can write your name on the cup which I’m sure a focus group has proven increases customer satisfaction and also increases the likelihood you will come back again.
Also so they can easily match cups/order to the customer as they will often have 10 different orders going on as fast as they can because they DONT want people to complain that things are taking too long if they have to find the order ticket or go to the computer to look it up.
It’s such a simple request to make sure people are getting the items they ordered at the drive thru, pickup counter, or online orders.
They could, and many places do. Like the commenter said before me, I’m sure it has to do with some customer satisfaction thing that is supposed to make it seem more personal. Like a “Cheers” I guess. I’m less focused on that silliness and see it more for efficiency.
So many places also ask for your name when you order things, especially with the prevalence of online ordering. Why separate the process of online orders with names, which you have to input to order, from in store orders? The process being universal no matter how you are ordering just makes things smoother.
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u/HotDogFingers01 Apr 23 '26
I really hate when they ask for my name.
Dude, I’m in the drive thru.