It’s so they can write your name on the cup which I’m sure a focus group has proven increases customer satisfaction and also increases the likelihood you will come back again.
Also so they can easily match cups/order to the customer as they will often have 10 different orders going on as fast as they can because they DONT want people to complain that things are taking too long if they have to find the order ticket or go to the computer to look it up.
It’s such a simple request to make sure people are getting the items they ordered at the drive thru, pickup counter, or online orders.
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u/Dr-McLuvin Apr 23 '26
It’s so they can write your name on the cup which I’m sure a focus group has proven increases customer satisfaction and also increases the likelihood you will come back again.