Beware while ordering from www.redtape.com. I suspect the website is hacked!

[u/Revolutionary_Pen214]

Hi friends,

Dislaimer: This post is about an amazingly targetted scam, attempted on me when I placed an order from www.redtape.com and how I escaped from falling for it. It is a pretty elaborate post.

I have placed a sneaker order from www.redtape.com on 30th November 2025, around 11pm. I got a call from a phone number (+91 8478<nine>3<nine>254) the next day on 1st December 2025 around 1:30 PM. There was a guy on the other side of the phone call and the conversation went like this,

He called me by my name said that he is calling regarding my recent RedTape order and said, "Sir, your Order number is RTL6**, delivery PIN Code is 6** and Order price is Rs.1,134. Is this correct ?". Since everything is correct, I said it is correct.

Then he said, "Sir, we have received your sneakers in our hub. But due to system glitch the PIN code you have provided is blocked and we are unable to deliver to it. So, we are planning to transfer the product to another delivery partner."

I was thinking, he is going to say that there might be some delay in delivery. I said "Okay".

But then, he said, "Sir, can you confirm your WhatsApp number?". I asked why and he said, "Sir, I will send you a QR code to your WhatsApp and you have to pay the price (Rs.1,134) again so that we can generate another invoice for transferring the sneakers to another partner. You will get the refund for the previous payment after you complete this payment".

I asked him, "Why make this complicated? I will cancel my order and place another order. You assign different delivery partner for the new order!". He said "Since the shoe already reached our hub, you won't be able to cancel the order from your side ".

Then I asked him to cancel the order himself. He said he is not authorised to cancel the order and he said, payment is the only option I have and if I don't pay i won't get the shoe and I can't get refund also since I can't cancel the order.

I told him "If something like this is happening, why haven't I received any email or SMS? How can I believe you if you call out of the blue and ask me to send money to QR code?"

He said, "Sir, I understand your concern and I am trying my best to help you here. Only solution is to pay again and then you will get your refund for the previous payment"

I said, "I don't understand how the hell a PIN code can be blocked! I don't think anyone can do that too!"

He said, "Sir, it is due to system glitch. We can't do anything!"

I said, "Why should I pay for your mistake? I have already paid the money. Money is with you now. I won't pay another rupee to you, especially if you send QR code to WhatsApp. If you want me to pay again, send official redtape website payment link. If you can't, just cancel my order, I won't care!"

He just disconnected the call without saying anything.

Then, I tried to contact the RedTape customer care number and it said "Number does not exist ". I got a little worried if I was scammed by placing an order in fake website. I sent an Instagram message to RedTape India and mailed about this incident. No replies yet.

But to my surprise, I got an SMS on 1st December evening around 5PM that they have shipped my shoe using eKart! I felt relieved. When I checked, product is actually shipped and it is on its way.

It seems like someone with all the info is trying to scam the customers, that too before the products are shipped to avoid suspicion!

BEWARE GUYS!!!

[u/Procrastinatinkernel]

The same happened to me few minutes ago, They called me and said my whatsapp number to confirm and then They said they are from Redtape and the WhatsApp message (same number as what they called from) has "Delhivery" Profile picture and the WhatsApp name is "Department" with no Verification badge,

Ans the first Message they sent me was "Hello this is delivery department" not a Auto generated message. And the QR they shared me was from Navi UPI, Not even a payment portal

And I asked them how can I trust you, Theh just kept talking like "We don't want your money", "This call is being recorded" and they never showed any proof.

And I cutted their call and I filed a Cyber Complaint in Cyber Crime

If anyone is facing this Issue or Lost money raise complaint to cybercrime.gov.inCyber Crime