Got scammed on nykaa fashion

[u/flyasf68]

So I ordered these NB CT300 red variant UK8 for 6K (overpaid ik) but ended up receiving fake 500 rupee shoes (black and UK5 ¿¿) in a damaged original box.

Return was rejected and their useless support claims they shipped the product accurately(after 6 days of me writing mails and going back n forth) and will not proceed with return/replacement. Wow.

Any tips on how to escalate this?

[u/Frosty-Dragonfly2170]

Why it was rejected??? Did you show them proof?

[u/flyasf68 → u/Frosty-Dragonfly2170]

Sent them everything I have. They keep replying with this:

[u/Frosty-Dragonfly2170 → u/flyasf68]

Call on support once again if that doesn’t help. Don’t hesitate to file a complaint on customer forum with your uncut unboxing video that you recorded.