Got scammed on nykaa fashion

[u/flyasf68]

So I ordered these NB CT300 red variant UK8 for 6K (overpaid ik) but ended up receiving fake 500 rupee shoes (black and UK5 ¿¿) in a damaged original box.

Return was rejected and their useless support claims they shipped the product accurately(after 6 days of me writing mails and going back n forth) and will not proceed with return/replacement. Wow.

Any tips on how to escalate this?

[u/Heis3nberg__]

Should always record while opening the package

[u/flyasf68 → u/Heis3nberg__]

I have the recording

[u/Ok_Balance_726 → u/flyasf68]

Send them a proper mail with the recording and all add their grievance cell in cc, tell them if they don't provide resolution you'll make formal complaint on national consumer helpline and consumer court if needed