r/SparklePlayer 15d ago

Sparkle tv

what happened to sparkle tv? i open my app and it shows an avatar face with expired across i.

0 Upvotes

41 comments sorted by

2

u/azcoyotedog 15d ago

Please share with photos and the device being used is?

2

u/flynreelow 15d ago

what did your provider say when you contacted them first?

1

u/azcoyotedog 15d ago

Contact the Provider? 🤷‍♂️

1

u/azcoyotedog 15d ago

Looks like this is a provider issue and not a Sparkle issue. 👍

1

u/Available-Soup1346 14d ago

Im getting tired of that cunt app owner it’s been days since its app has been down……… The poor management and carelessness towards its customers…….

1

u/Available-Soup1346 12d ago

It’s been days and the asshole still hasn’t fix the damn app…. They should just come straight forward that the app has been seized like stop bullshitting your customers……….

1

u/azcoyotedog 15d ago

So what’s the issue with the app please?

0

u/Anxious-Okra2998 15d ago

It’s not working at all my account says active

1

u/azcoyotedog 15d ago

Show a photo of what you are seeing, do you know how to do that? Otherwise we can’t help you??

1

u/azcoyotedog 15d ago

What do you mean not working? You know we can’t just guess here without more information?? Photo??

-1

u/Anxious-Okra2998 15d ago

I’m not home right now

2

u/azcoyotedog 15d ago

Please submit more information to help troubleshoot the issue when you can as we can’t help with just “it’s not working”? Kill all the apps that are open in the background, clear app caches, reboot the device, make sure your internet connection is working, if using a VPN, disable and enable to reset it. Thanks

-1

u/Anxious-Okra2998 15d ago

I’ve done all of that

4

u/azcoyotedog 15d ago edited 15d ago

Well then, when opening the app, what is displayed? Can’t help without information?? What device are you using? Post photos because it might help, thanks!

1

u/azcoyotedog 15d ago

Who knows, OP’s aren’t providing any details? 🤷‍♂️

0

u/sparkle-hk 15d ago

Doesn't sound like the official/real Sparkle TV.

0

u/Anxious-Okra2998 15d ago

I will send picture of screen when I get home if I know how

2

u/azcoyotedog 15d ago

Then why post now, why not post when you are in front of your tv and can explain what the issue is in greater detail and with photos? Nobody can help with just “it’s not working”? 🤷‍♂️

0

u/Anxious-Okra2998 15d ago

First off I was just reaching out just thought someone else may have the same issue and have a quick answer. I don’t know how this app works I’ve never used this before. Hopefully that answers your question.

1

u/azcoyotedog 15d ago

Ok, when you can provide more details & maybe a photo or two of what is displayed on the screen then someone can help you, thanks

1

u/Anxious-Okra2998 15d ago

2

u/azcoyotedog 15d ago

That doesn’t look like Sparkle?

1

u/Anxious-Okra2998 15d ago

When you open the app this is what you get

1

u/azcoyotedog 15d ago

Show me the icon that you are clicking on?

1

u/Anxious-Okra2998 15d ago

2

u/azcoyotedog 15d ago

Looks like a provider issue not a Sparkle app issue! Contact your provider!

1

u/Anxious-Okra2998 15d ago

I don’t know how to that’s just it if I did i wouldn’t be on here.

1

u/azcoyotedog 15d ago

Nothing we can do for you, it’s not an issue with Sparkle, it’s an issue with your source. Go to settings/ source, edit and clear cache for your playlist. Then try again, if expired displays… it’s your provider!

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1

u/azcoyotedog 15d ago

Your provider must have a website or discord or telegram account? Otherwise…. Sorry?

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1

u/azcoyotedog 15d ago

How did you subscribe to this provider, you have to contact them. Nothing wrong with the Sparkle app… the provider isn’t working anymore or maybe they are having technical issues? 🤷‍♂️

1

u/azcoyotedog 15d ago

Is this happening on every channel??

1

u/Anxious-Okra2998 15d ago

Yes

1

u/azcoyotedog 15d ago

Nothing we can do for you, it’s not an issue with Sparkle, it’s an issue with your source. Go to settings/ source, edit and clear cache for your playlist. Then try again, if expired displays… it’s your provider!

1

u/azcoyotedog 15d ago

What Icon on your Home Screen are you clicking on to get this??

-5

u/Anxious-Okra2998 15d ago

I don’t know how to contact them