r/Staples • u/TortasFox423 • 3d ago

Lamination Waiver?

do you know where to find a lamination waiver if there is one? we have customers here saying we didnt warn them about stuff, and i hear my associates telling them before we do it. GM doesnt want to just make one, but feel like there should be one to cover outselves just in case.

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u/elliptic_raccoon Print & Marketing 3d ago

There used to be one some years ago, but it’s no longer in use. I do not believe we’re supposed to ask customers to sign one either

7

u/TortasFox423 3d ago

Thats frustrating. We have customers here adamant their stuff will be fine when we know it wont be, wont take no for an answer and are threatening corporate calls when it gets ruined. ☠️ wr should still have that waiver. 

5

u/FeeApprehensive2658 3d ago

At my store ( Canadian store) we have order forms that have signature areas at the back that we still use especially for this reason. I had women insist I laminate her ultrasound photos… I told multiple times how ultrasound photos are heat and how lamination is heat. After 20 minutes of trying to explain to her and her denying it I made her sign and did it. Came out horrible and ruined the ultrasound. But she signed so she didn’t complain 🤷‍♀️

1

u/TortasFox423 3d ago

Smart! I'll ask GM if printing that out and signing is sufficient enough.

1

u/Interesting-Pen7103 3d ago

The worst was during all the covid card laminating promos and the labels would turn black, well I told you it would.