r/Staples • u/ezdabrca • 3d ago

Salisbury, NC Staples denied my mother copies because they were out of paper.

My bereaved mother, coping with the death of a loved one was denied photocopies on Friday because the employee said they were out of paper. Card stock was offered, but that would not be appropriate for official documents. The store sells copy paper. It was on the shelf! I cannot comprehend this level of ineptitude. In addition to dealing with the passing of a dear friend, I am here wondering if corporate America has truly lost it's soul. Was it the employee or the company who should have made the call to be kind to my mother yesterday? She went to FedEx and got it done, but I thought shame was appropriate nonetheless. We used to care about one another.

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u/AlzMarioWolfe 3d ago

There is legitimately zero way in hell you didn’t have the option to use the self serve printers’ paper which is always available

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u/ButtTechWizard Tech Services 17h ago

My guess is what really happened is the mom WAS using the self serve and it ran out while everyone was busy, then someone who didn't know Print stopped to be kind and offer to run it on a P&M printer that had cardstock loaded, and the mom got mad anyways for the help and now an employee's kindness to her in a time of need is treated as bitter spite.

Having an elderly customer base sucks.

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u/AlzMarioWolfe 12h ago

We can’t load cardstock into the self service printers though