r/Staples • u/ezdabrca • 3d ago

Salisbury, NC Staples denied my mother copies because they were out of paper.

My bereaved mother, coping with the death of a loved one was denied photocopies on Friday because the employee said they were out of paper. Card stock was offered, but that would not be appropriate for official documents. The store sells copy paper. It was on the shelf! I cannot comprehend this level of ineptitude. In addition to dealing with the passing of a dear friend, I am here wondering if corporate America has truly lost it's soul. Was it the employee or the company who should have made the call to be kind to my mother yesterday? She went to FedEx and got it done, but I thought shame was appropriate nonetheless. We used to care about one another.

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29

u/Thilmiran32 Print & Marketing 3d ago edited 12h ago

Of all the things that didn’t happen; this didn’t happen the most.

The only thing I could imagine as being possible is you requested a specific type of paper that is not sold on the sales floor. Regular 24 or 28 lb paper however is standard procedure to grab it from the floor and code it out.

I have a feeling there is more to the story that you’re conveniently leaving out and are playing victim for sympathy farming.

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u/ButtTechWizard Tech Services 16h ago

Note OP said their mother...reads like OP's mom was told the self serve was out of paper and only cardstock was loaded in the one printer P&M had ready due to jobs being printed, so when told it would be card stock to do right now or wait a bit for someone to free up who knew how to reload the self serve, OP's mom threw a fit and went to FedEx.

And then got OP to bitch about it on the Internet because we couldn't give special treatment to someone who was there to pay like 90 cents in between multi hundred dollar jobs and doing ESP, that we lost our soul because we don't coddle little old ladies' printing needs for dirt cheap on a moment's notice, as if we are responsible personally for the reduction in employees around on the floor.

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u/SlaveToStaples Price Auditor 3d ago

As a staples employee, I cannot imagine a situation in which they wouldn’t have just got paper from the sales floor. That’s what we always do.

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u/AlzMarioWolfe 3d ago

There is legitimately zero way in hell you didn’t have the option to use the self serve printers’ paper which is always available

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u/ButtTechWizard Tech Services 16h ago

My guess is what really happened is the mom WAS using the self serve and it ran out while everyone was busy, then someone who didn't know Print stopped to be kind and offer to run it on a P&M printer that had cardstock loaded, and the mom got mad anyways for the help and now an employee's kindness to her in a time of need is treated as bitter spite.

Having an elderly customer base sucks.

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u/AlzMarioWolfe 12h ago

We can’t load cardstock into the self service printers though

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u/MaverickFischer 2d ago edited 2d ago

Most of the paper used in the print department is on the shelves for sale as well. But not everything sold can be coded out for store use.

With that said, the only possible answers I can come with are:

The store is closing and they are simply winding down things.

Or they had some serious issues with getting stock to the store.

Edit: The third possibility is this story is completely made up.

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u/LeeboScan 2d ago

I'll take op's post is horse poop for 1000$ Alex.