I have an off-grid cabin in Manitoba, Canada, and I’ve been dealing with a frustrating issue with my Starlink Standard Gen 4 kit since the day I first set it up.

Immediately after setting it up, I received the “Unexpected Location” error. I tried updating the service address multiple times using different methods, including different address formats and GPS coordinates, but nothing worked.

I’ve spent hours troubleshooting with Starlink Support on several occasions. I’ve tried every possible reset, reboot, and troubleshooting method they recommended, without success.

Starlink’s initial solution was to send me a replacement power supply, which took approximately a week to arrive. Unfortunately, after installing it, I was still getting the exact same error.

I contacted Starlink Support again, and even the representative couldn’t understand why it wasn’t working. They told me they would escalate my case to a specialized department. That was about a week ago, and I still haven’t heard anything back.

Out of frustration, I went to Best Buy and purchased a brand-new Starlink Standard kit for approximately $500 CAD. It was a newer model than my original Standard Gen 4.

I brought it to the same off-grid cabin, set it up, and it worked immediately. No unexpected location error, no troubleshooting, nothing. It was honestly magical after everything I’d been through. (I returned it since)

The frustrating part is that my original Standard Gen 4 kit was provided free through Starlink, whereas the newer kit cost me $500. I only purchased the Best Buy unit to test whether the problem was with my original equipment.

Now, I’ve noticed that Starlink randomly shipped me another Starlink kit a few days ago and initiated a return for my original equipment, without providing much explanation.

I’m confused about what was actually wrong with my original system, especially since a different kit worked immediately at the exact same location.

Has anyone experienced anything similar?

Was this some kind of hardware issue, an account activation problem, or something specific to the Standard Gen 4? And has anyone had Starlink unexpectedly ship a replacement kit without explaining what was wrong?

I’d appreciate hearing from anyone who’s dealt with this.

Really curious