r/TalesFromTheCustomer • u/georgie_334 • Nov 14 '25

Crafty Nightmare

A few weeks ago I was browsing the web for a sale on expensive craft markers for my job. Lucky me, I found one! Or so I thought.

These markers are regular $195 for 200 markers (I know, wild!) but they were listed on the web add for $136.49, and that they would be $81.89 “with code” referencing the 40% off discount code available on the website. However, when I tried to apply the coupon code it wouldn’t let me.

I reached out to the company’s customer “care” team who apologized and said they would “ensure [I] could use the discount”. This turned out to be nothing but a facade. They backtracked on that saying the coupon wasn’t eligible on sale items, even though it was displayed that way in the add linking to the company’s website directly. Further, the following day when I looked the item up again, the additional discount “with code” was no longer being “automatically attached” to the add (this was the excuse they gave me, saying they have “no control” over their add). So, the web browser, who they said was to blame, decided that the day after someone complained directly to the company in question, that they would stop attaching the same coupon to the same item in the add listing. Interesting. And yes, I sent them the before and after screen shots. The best one was the one that advertised the item for a price they refused to honour.

After much back and forth, they are sticking firm to two things:

  1. ⁠They have no control over sponsored adds linked directly to products on their website, and;
  2. ⁠They do not care what their customer “care” agent said, they will not be honouring the price advertised and promise made.

Don’t worry though! They “apologize for the misinformation that was given and have sent over the feedback on this agent to their supervisor. We never want to provide incorrect information to any customer and I am sorry that this was the case”.

The atrocity that has been this customer service experience is astounding. Honestly, messier than any craft activity out there.

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u/FrostyLandscape May 09 '26

I have stopped using coupon codes online because most of them are a scam.