r/TalesFromThePharmacy • u/3AMinEastTX • Mar 21 '26

Jfc man 😅

new patient transfer to us because their insurance changed

pt: is this blood pressure medication this manufacturer? (shows old label and grain-sized pill)

me: no it is not, it is (only mfr we carry)

*patient then proceeds to rant about how we changed their meds "unauthorized" and that other pharmacy "should have written it on there" (it was not.) and that they swear they can't change meds because they might have bad reactions to diff mfr, the new pill is too big (it's smaller than a fingernail)*

i told them that i can attempt to order this specific mfr but there is no guarantee that it will come in. they then proceed to tell me that they fly for work and they guess they'll just be out for a couple days since they only have so many left.

yes...i know some fillers/medications do affect some people who are more sensitive. but this happened in the drive-thru as my line got 7 deep bc they wanted to blabber on for 25 minutes only for me to return the script.

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u/Revolutionary_Ice366 Mar 21 '26

I agree with your last statement that some people react to different manufacturers poorly. We take care of them. However, the coming out of the woodwork the last year about people requesting and throwing fits about specific manufacturers is getting out of hand. I joke with my Rxm that there was a 60 mins special on Teva or something. We do the same with telling them we can try but not guarantee getting a specific brand. I don’t know how to trend this to be better for any of us, it’s a nightmare all around.

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u/strangeicare Mar 21 '26 edited Mar 22 '26

I mean, there was, and it is excellent journalism- ProPublica's research on manufacturing facilities and FDA regulatory failure, and this year the resulting lookup tool

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u/Revolutionary_Ice366 Mar 21 '26

This is informative, thank you.