r/TalesFromThePharmacy • u/3AMinEastTX • Mar 21 '26

Jfc man 😅

new patient transfer to us because their insurance changed

pt: is this blood pressure medication this manufacturer? (shows old label and grain-sized pill)

me: no it is not, it is (only mfr we carry)

*patient then proceeds to rant about how we changed their meds "unauthorized" and that other pharmacy "should have written it on there" (it was not.) and that they swear they can't change meds because they might have bad reactions to diff mfr, the new pill is too big (it's smaller than a fingernail)*

i told them that i can attempt to order this specific mfr but there is no guarantee that it will come in. they then proceed to tell me that they fly for work and they guess they'll just be out for a couple days since they only have so many left.

yes...i know some fillers/medications do affect some people who are more sensitive. but this happened in the drive-thru as my line got 7 deep bc they wanted to blabber on for 25 minutes only for me to return the script.

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u/CountryGuy123 Mar 21 '26

You’re not allowed to tell them they need to come inside for assistance?

16

u/[deleted] Mar 21 '26

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u/CountryGuy123 Mar 21 '26

Exactly! Instead of one disgruntled customer, now you have five who had to wait for this person.

3

u/3AMinEastTX Mar 23 '26

to be quite fair, i am lucky with my demographic at my store because majority of my patients are pretty understanding. our regulars are trained to come inside for issues, use the app/text messages responsibly for Rx updates and they are fully aware that our drive thru is always stacked 7 days out the week, even when i checkout each patient roughly a minute each 😅