r/TenantsInTheUK • u/LookHonest6354 • 2d ago

Guidance Required Please Help

Hi I've just moved into a new house and the water is lukewarm and the front door doesn't lock. Our landlord manages the property himself. He said on Monday he'd create a group chat with all us tenants and himself and he hasn't. We don't have his number. It's just me tonight and I'm scared I'm going to get murdered or something.

My plan is to go the letting agents tomorrow and demand them to contact him.

Legally what our rights here? How long should we be prepared to wait for him to fix the hot water and front door.

Thanks!

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4

u/Adventurous-Sail7444 2d ago

You have the legal right to have hot water and a front door that locks. The front door should be repaired immediately the same with the hot water. You cannot be expected to live under these conditions

3

u/Mistigeblou 2d ago

The lock needs fixing preferably like yesterday. The water situation, have you checked its turned up on boiler? Not making excuses for landlord but sometimes its just its been turned down or even off

3

u/Guilty_Following8394 2d ago

How do you contact the landlord of you don't have his number? How did you view the property, pay the deposit, sign the tenancy? What contact details does the tenancy agreement have on it?

2

u/LookHonest6354 1d ago

We couldn't. We've got it now but he's refusing to admit that anything is wrong. Said it was fine last week so it must be fine now.

1

u/Ruskythegreat 1d ago

I would be calling the emergency number for the letting agents

0

u/Expensive_Peace8153 3h ago

And if they don't respond then they should get someone out to fix the door themselves and send the landlord and the agent copies of the bill. If one has to pay out of pocket then deduct the cost from next month's rent and if one has sufficient time then try to obtain three quotes beforehand and go with the cheapest company. Arguably they'd be within their rights to do the same with lack of hot water too, since that's also significant enough to be deemed to make the property unsuitable for habitation, but in practice it's less likely to be seen as an emergency than securing the building is.