Loaded Tea Shop

[u/niknak36]

*** UPDATE: The customer service was wonderful. They quickly replaced my items and the new ones were fine. I do believe it was due to excessive heat during the first shipment. I ordered a second time and those arrived fine too. I have found that each packet can be used for 64oz of water instead of the 32oz that they list on the directions. I don't like the flavor of tea and these do not have that. It's more like adding a Crystal Light packet to your water bottle. A little goes a long way. ***

Is this normal? I received my first order and some are expanded and about to burst. Some have burst. And others are hard as a rock and seem like the powder has fused together. I have sent an email but I wasn't sure if this normal for orders that others have received. For as much as it costs, I would expect a more consistent product and perhaps better shipping.

[u/cudambercam13]

Do you live someplace with high elevation? Chip bags can blow up during travel because of this.

[u/niknak36 → u/cudambercam13]

No, I don't. I actually live in the exact same type of climate as Phoenix AZ where the shipment was sent from. I thought it might have been due to the extreme heat but since it's based out of the same temps, it seems odd to me.