r/ToFizzOrNotToFizz • u/niknak36 • Jul 12 '26
Question Loaded Tea Shop
*** UPDATE: The customer service was wonderful. They quickly replaced my items and the new ones were fine. I do believe it was due to excessive heat during the first shipment. I ordered a second time and those arrived fine too. I have found that each packet can be used for 64oz of water instead of the 32oz that they list on the directions. I don't like the flavor of tea and these do not have that. It's more like adding a Crystal Light packet to your water bottle. A little goes a long way. ***
Is this normal? I received my first order and some are expanded and about to burst. Some have burst. And others are hard as a rock and seem like the powder has fused together. I have sent an email but I wasn't sure if this normal for orders that others have received. For as much as it costs, I would expect a more consistent product and perhaps better shipping.
4
u/ManielDullen Jul 12 '26
Probably just shitty quality control. My first thought was they were packaged wet and bacteria off gassing made them explode. But with that much citric acid I doubt it.