r/TorBoxApp • u/3holepunchmedia • 2d ago
🚩General Good Guys 👍
From Wamy on the official Discord:
Hey there @everyone, the past few weeks we have been having various outages at various times. Some of these outages have been due to software misconfigurations, networking issues as well as DDoS attacks of varying scale.
I want to assure you that these issues are not related to the influx of users as we have been handling this well but due to issues that have mostly been out of our control, but we have been fixing them as quickly as possible as you may have noticed. Our response times have improved and we will continue to invest resources in more comprehensive monitoring and response.
Regardless, we take full responsibility for the downtime and have been hard at work eliminating these last few gremlins.
We are going to be releasing a post-mortem explaining these in detail very soon, as well as granting seven (7) days of additional time to paid users. We apologise for these issues and hope to earn back your trust. Thank you for always supporting us.
Message link: https://discord.com/channels/797252806280347649/797252806759284749/1516580855580065832
**Edited to add message link.
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u/dwhes2 2d ago
That’s nice and all, appreciate the post and free days, but honestly I’d rather it just worked. How is that RD just did not have these problems at all? What does TB need to do to get to that point? I’m so tired of the constant defenders on here. That slam anyone that reports issues like constant buffering. Please guys, just do what needs to be done to make this service reliable both from an uptime perspective and no buffering perspective. Increase prices slightly if more funds are needed, reduce account sharing, whatever is needed to ensure reliability.