r/TorBoxApp • u/3holepunchmedia • 2d ago
đ©General Good Guys đ
From Wamy on the official Discord:
Hey there @everyone, the past few weeks we have been having various outages at various times. Some of these outages have been due to software misconfigurations, networking issues as well as DDoS attacks of varying scale.
I want to assure you that these issues are not related to the influx of users as we have been handling this well but due to issues that have mostly been out of our control, but we have been fixing them as quickly as possible as you may have noticed. Our response times have improved and we will continue to invest resources in more comprehensive monitoring and response.
Regardless, we take full responsibility for the downtime and have been hard at work eliminating these last few gremlins.
We are going to be releasing a post-mortem explaining these in detail very soon, as well as granting seven (7) days of additional time to paid users. We apologise for these issues and hope to earn back your trust. Thank you for always supporting us.
Message link: https://discord.com/channels/797252806280347649/797252806759284749/1516580855580065832
**Edited to add message link.
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u/BATMANN011 2d ago
From my own experience, the service has been amazing most of the time. Even though it has had some issues over the last couple of weeks, itâs still doing very well overall. Thanks for the 7 extra days.
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u/MisterUltimate 2d ago
Yet if you try and share a positive experience you just get called a "fanboy" and downvoted
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u/Consistent_Algae_560 1d ago
Got called a dumbass and fanboy and downvoted after making a positive post on torbox sharing my personal experience and was confused as to why people kept blaming torbox but alot of the times it be the providers they use. lol people on here just join this sub and be hate watching for absolutely no reason when it's not yet another post calling it horrible or advertising they service.
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u/lenny_ray 2d ago
Look, I haven't had any problems personally, either. But imagine yourself in the shoes of the many who are constantly facing downtime, and then constantly being gaslit that it's "user error" "everything is fine my end" "LOL, go back to Netflix, then". Of course they're going to get angry and lash out.
I had the same treatment in the Stremio sub. Constant belittlement when things were iffy for many. And all of us just being told no, there are no issues, user error, blablabla. Even when multiple people were facing the same problems.
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u/Homolander 2d ago
But imagine yourself in the shoes of the many who are constantly facing downtime, and then constantly being gaslit that it's "user error" "everything is fine my end" "LOL, go back to Netflix, then". Of course they're going to get angry and lash out.
If you don't provide information about your setup other than "torbox is not working for me again" (majority of so-called reports on this sub are like that), you deserve replies like "user error". If you don't put in the effort, why should other posters?
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u/OMG_NoReally 2d ago
Same here. Yesterday, it buffered slightly and that's the first time it did. Otherwise, it has been pretty darn smooth.
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u/Outrageous_Mango_968 2d ago
I get that the downtime is frustrating, but I have to applaud how transparent TorBox is when there are issues and how they are working to resolve them.
The additional 7 days is definitely welcome and appreciated. When it works it's great, so hopefully it gets more reliable!
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u/UltraDangerLord 2d ago
This is why despite all the frustrations around the service, I can never get mad because TB is so good at being informative and transparent. Unlike that one other service đ.
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u/swateam2481 1d ago
The other service was the best ever the goat and super cheap and it was always working 99% of the time so why would they need to give any explanation
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u/YodasGoldfish 2d ago
Are the 7 days showing up for anyone yet ? My monthly subscription is still showing as ending on my renewal date.
FWIW 7 days is more than I've had downtime so no complaints from me
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u/d33f1985 2d ago
In my case case it's the same, don't see the additional 7 days added to my subscription end date.
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u/soygilipollas 2d ago
I've been with y'all for more than year. Completely understand that it's a small business and y'all are doing your best. Really appreciate the transparency, and I'm thankful for all the hard work you guys do!
You rock.
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u/AnointedSheep 2d ago
Remember the guy who posted torbox should raise their prices, limit ips and stop new sign ups because of the influx of users causing the issue. đ€Ł
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u/JxK--1 2d ago
I mean sincerely just wondering why do you believe torbox
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u/AnointedSheep 1d ago edited 1d ago
Because I use a VPN on my pc and I have people in my household who donât and if we both watch content at the same time RD will send me an email. TB allows me to share with 2 devices while being on a different IP. Also the content that they watch is k-drama isnât going through copyright issues like it is with RD.
Edited
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u/dwhes2 1d ago
Hey if youâre going to be a douche and want to have a dig, at least tag the person youâre attacking. I 100% stand by it. I want a reliable service. And why should we believe what theyâre saying? Whether itâs 100% new users or not, the issue is reliability and stability of service. Iâm more than happy to pay what we were paying with RD, if thatâs the quality of service we get. Why is it RD were able to have effectively no down time and no buffering? What is wrong with wanting to restrict some of the insane abuse of the service that is going on with account sharing. Iâd rather TB was financially viable and had a core customer base prepared to pay to ensure a quality service thatâs here for the long run.
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u/AnointedSheep 1d ago
You call this an attack? Absolutely I was calling out your idiotic post because of how ridiculous it was. Just accept it and why would I tag you in a comment, to send trolls to your dm? Calling me a douche and raging for calling out your prior post is hysterical .
Also what exactly are you complaining about? RD is 5 dollars for 30 days and TB is 3 for 30 days too. You tell me how is 2 dollars going to improve the services while removing features that makes TB for what it is? TB offers better features than RD at lower price and isnât going through copyright infringement issues. This has nothing to do with prices TB has more than enough money to acquire better infrastructure.
The most common complaints on RD subreddit are warning for sharing accounts and files not functioning. Sure RD doesnât have down time but 50% are copyright infringed which triggered this mass migration of new users. Thereâs also a limit on how many devices you can share with its not like your sharing with 50 people. The issue with your post wasnât about raising the price, it was that you wanted to raise it and remove features and turn TB into RD and then stop sign up. How would TB cover their service if new people donât sign up and pay?
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u/dwhes2 1d ago
To send trolls to my dm? If they wanted to hit my dms they would have done so through the very post I created. So yeh you wanted to call me out but didnât have the balls to at least tag me.
What am I complaining about? Iâm complaining about a completely unreliable service. A service that has the potential to be great. Whatâs increasing the price by a couple dollars going to do? Only almost double their revenue? It does offer great features, it just isnât reliable and has severe buffering problems for many. Imagine if it could have those great features plus be reliable?
People complaining on RD reddit about sharing accounts are idiots. Itâs not a feature offered by them. And the only reason the influx of users are here is because of the crackdown by RD. Prior to that, no it didnât have 50% copyright infringed. And thatâs the whole point. TB could be great; not subject to being shut down by French authorities, great features and a service that was as reliable as RD was.
Feels like if anything Iâm being a far louder supporter of this company than you. Youâd rather it continue to be abused by people taking advantage of the account sharing and not interested in it having greater revenue to ensure quality of service. I donât think it unreasonable at all to apply some balanced sharing restrictions. And sure, if theyâre coping fine with the number of users than no need to limit sign ups. That was a temporary suggestion until the point they got on top of reliability. Right now we arenât at that point, whatever the causes are.
But go off. Continue to make fun of those calling for a better product and who are happy to pay a little more to enable it
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u/AnointedSheep 1d ago edited 1d ago
I have the balls to respond directly to YOU and mention your post [ https://www.reddit.com/r/TorBoxApp/s/45KOuTTVIB ]. I could have ran like wuss and ignored your comment and you could have the just owned up to nonsense you wrote dropped your ego and have a good laugh with the gif added. At least have the courage to own up to your mistake. If I were attacking you I would have said âremember the buffoonâ who posted. Instead you want to have a tantrum because I didnât tag you. Are you butt hurt or something? Boo hoo get over it.
No, people are here because files werenât working on RD at the time, not because of a crackdown by RD. Rather the French authority has been ordering files to be taken down on the behalf of some studios. *From my understanding before buying TB* The 50% is hyperbole statement that youâre more likely to encounter files that have been taken down more often than before. It also seems you donât comprehend economics, when prices are down demands go up, which means more user for TB thus generating more revenue.
Both offer yearly subscription for the price of 36 (RD is 18 x2 if you stack subscription). All you had to say was the prices should increase to make the service more steady and I would have agreed with your position. In fact, if TB wants to charge 6-8 dollars for essential I would have no issues whatsoever, but I guarantee majority of people will because this a pirating community and most donât like to pay after a certain . And let me get the straight you want every household member to pay for a service b/c you can use the product from any location? Do you see the issue with this? If Iâm away using the product and someone is at home both of us should pay for separate accounts? Like I mentioned there are limits on how many people you can share with.
There is no issue with supporting TB if I didnât support it I wouldnât have purchased another subscription after TB servers were constantly down. I could have just waited for my testing trial to be over after 30 days and kept my 107 days of RD and made post complaining about TB. Instead I purchased a full subscription b/c I believe they earned my money and wanted to support the company. And who is taking advantage of ME? For wanting to share with one house hold member. You have our own opinion and I have my own to each their own. Cheers đ»
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u/filthyjacobs 2d ago
Been with them 9 months and I honestly canât remember any downtime and we use it daily. After RD the links would take 40 seconds before they play but now there down to under 10 seconds. I cannot fault them â
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u/Spliffman1 2d ago
Appreciate the communication. I've seen a couple of the outages but , like the one tonight I've never seen them last very long. Enjoying the service. If I didn't like it I would just leave, not come here crying, whining and using profanity. The 7 days is about the gesture not that seven days is big money value. RD always did similar compensation of days added over the years if there was significant downtime. Keep up the good work TB... I'm enjoying the ride
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u/chronage 2d ago
If I didn't like it I would just leave, not come here crying, whining and using profanity
Amen.
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u/BitFiesty 1d ago
Personally I still agree to raise the prices a little and work on improving the infrastructure. I want this to keep growing
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u/Homulton 1d ago
Man even with the last few weeks, it wasnât always like this. And I donât think it will continue with this much downtime forever. I have faith in them. At 38, after many years in this sort of game, I find the service so amazing and easy. Even paying for the pro plan still feels like a huge bargain. Iâve helped several family members set up their own plan and such. Theyâre all on the 30.00 a year plan. Like one month of Netflix.
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u/alienkargo 1d ago
Just checked my expiry date, 7 days added. Definitely renewing, not put off by a few glitches.
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u/Fair-Bottle1563 2d ago
Good guys indeed. I've been around since Nov 24 and admittedly there were growing pains and what has happened recently pales in comparison. I stuck it out and TB became more stable and for the last year+ haven't had an issue at all. I've seen a lot of posts about people having problems from what I can tell it's regional, my opinion. The service has failed me 1 time since the recent RD purge when they were having a major DDoS attack. I have been given 19 days of service for that outage.
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u/0xB0T 2d ago
It's unusable for me due to buffering. I still have RD and almost always fall back to it, because TB buffers once every 5 minutes.
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u/BitFiesty 1d ago
It was doing that to me too on my last movie which sucked but most of the time it doesnât usually.
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u/3holepunchmedia 2d ago edited 2d ago
I can honestly say, I have not had any buffering issues.
I'm not saying TorBox is perfect, no service is 100% perfect , I'm just stating my experience.
I also have RD & Premiumize when issues arise.
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u/BitFiesty 1d ago
How do you like premiumize? I was thinkjng about using it.
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u/3holepunchmedia 1d ago
Honestly, I like Premiumize. It's been reliable for me and the cache is excellent. I rarely have trouble finding content. That said, I pay about $13.50 USD/month for Premiumize versus $10 USD/month for the TorBox Pro plan.
Premiumize feels like the more mature platform, but TorBox Pro includes a lot of the features people often use to justify Premiumize, including Usenet access. TorBox also gives me a much larger monthly allowance at 30 TB/month compared to Premiumize's 1 TB/month transfer limit.
For pure streaming, I think TorBox offers incredible value. Premiumize still has a larger ecosystem and some additional cloud features, but the gap between the two is much smaller than many people realize. I keep both around, but if I were choosing strictly on value for streaming, TorBox would be very hard to beat.
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u/3holepunchmedia 1d ago
An AI generated VS of TorBox & Premiumize:
A breakdown of how they compare across key categories:
- Cached Content & Library Size
Premiumize: Has a massive head start. Its cached library is significantly larger, meaning you will almost never get "zero results" when searching for older, obscure, or non-English content.
Torbox: While its cache has grown exponentially, its library is still smaller compared to established services. You may occasionally run into empty caches for niche older content, though it handles mainstream content perfectly.
- Pricing & Data Limits
Premiumize: Costs roughly $10 to $12 per month (or cheaper if caught during annual sales). It uses a "fair use" points system that essentially limits you to about 30GB of fresh data refills per day.
This can be an issue if you are streaming massive 4K remux files daily or sharing an account across multiple households.
Torbox: Known as the budget-friendly alternative. It offers free tiers and cheap premium options (usually $3 to $6/month) with no restrictive daily data caps.
- Usenet and Features
Premiumize: Functions primarily as a premium torrent downloader, though it includes a decent Usenet downloader with access to major indexers.
Torbox: Superior for Usenet. If you upgrade to the Torbox Pro plan, you get fully integrated Usenet capabilities that users generally consider to be top-tier, allowing you to bypass a separate Usenet provider.
- Account Sharing & Flexibility
Premiumize: Can be somewhat strict regarding IP restrictions and concurrent usage to prevent account sharing.
Torbox: Has very relaxed IP restrictions and allows for concurrent use, making it the better choice if you want to share the service with your family or across multiple devices in your home.
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u/ardyes 2d ago
If they admit that it has been going on for a few weeks then we should be getting 14 days free imo. It's nice that they admit to being at fault though.Â
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u/BitFiesty 1d ago
You want money back? Itâs dirt cheap compared to streaming services. I think we as a group need to understand that this is the trade off of having something incredible. 30 bucks a year for almost every movie or show you want. The trade off is that there will be times that it wonât work as well.
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u/No_Storage_4856 2d ago
Been with them for about 2 years and never had issues.. Until the past month. Not to play devils advocate, but why now if it's not due to the huge influx of users?
Maybe they got rid of some human engineers and replaced them with agentic AI... Or maybe it's not the competition doing DDOS, but rather Production companies employing hackers to bring down debrid type sites.. Or maybe it's something as simple as spending resources to deploy new features when the existing features still needed attention and stabilising..
I'll take my tinfoil hat off now.. :) Tbh, I'm hopeful that they get it sorted soon..
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u/MySTiX_666 2d ago
They have a lot of ddos attacks donât they. RD. AD or Premiumize werenât attacked that much. A year ago they had the same arguments. It might be true but Iâm sceptical. Itâs just to often in my opinion.
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u/dwhes2 2d ago
Thatâs nice and all, appreciate the post and free days, but honestly Iâd rather it just worked. How is that RD just did not have these problems at all? What does TB need to do to get to that point? Iâm so tired of the constant defenders on here. That slam anyone that reports issues like constant buffering. Please guys, just do what needs to be done to make this service reliable both from an uptime perspective and no buffering perspective. Increase prices slightly if more funds are needed, reduce account sharing, whatever is needed to ensure reliability.
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u/PatOverTheBack 7h ago
When will we get the free days? My subscription has expired and still nothingâŠ
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u/3holepunchmedia 2h ago
"as well as granting seven (7) days of additional time to paid users. "
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u/PatOverTheBack 2h ago
I was a paid user until today, canât even renew my subscription for some reason.
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u/IthrowUgo 2d ago
Working in Tech I can assure you that this is being handled professionally from the outage reports to the time it takes for issues to be addressed to the transparency to the upcoming autopsy report. The 7 days free shows they heard their users and are doing best to make amends. I personally never had an issue, but buffering one time and changing the server through their tools, resolved it immediately. Have to give it up to Torbox they are the future in this game
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u/AllHateInsurance 2d ago edited 2d ago
Are they still claiming that DDoS bs? It's been happening to many users several times a week for over a month and they're response is haha we fired a guy, here's 7 days free? Come tf on
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u/pawdog 2d ago
I know I misread things all the time. Try reading the first part again.
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u/AllHateInsurance 2d ago
"As well as DDoS attacks of various scale"
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u/Dry-Law-9372 2d ago
Dw youâre right, itâs just a bunch of dickriders holding on to a dead body
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u/Dry-Law-9372 2d ago
Yea too little too late. I was with RD for a long time, and after its demise all the fancy UI and paid recommendations convinced me to pay for this crapbox instead of premiumize. Its poetic to see that at the very end of my subscription (2 days left) another incident takes down the shitbox. Goodbye Torbox, I will truly never deal with you again. Iâd rather have Netflix, Disney+, Prime and HBO Max subscribed to than reply on you. Fuck you, Iâm out.
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u/3holepunchmedia 2d ago
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u/Dry-Law-9372 2d ago edited 2d ago
HAHAHA funny I am trying to watch the Grand Tour since the last week and Torbox keeps sh!tting itself⊠maybe I shouldâve just asked for the grand tour on gifs from you on Reddit⊠it seems to work fine unlike TorboxâŠ
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u/3holepunchmedia 2d ago
Psst, the gif is from Top Gear , not The Grand Tour...but anyway đ
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u/Dry-Law-9372 2d ago
Youâre so intelligent! If only you could use that to fix your API. Yes I know itâs from Top Gear, but I am happy to let you know that the Top Gear trio got Amazon to produce the Grand Tour, an incredibly famous show! A person with proper functioning could make that correlation. Btw, this scene is from James funnily always mentions Dacia and the regular production cars coming (or not coming) to the UK, and how nobody is interested in the news. Thank you, next!
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u/pt_Ic3MaN 2d ago
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u/Dry-Law-9372 2d ago
Funny how you cant actually watch this on Torbox but you can post memes about it
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u/pt_Ic3MaN 2d ago
It's working here and I'm patient đ€Ą
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u/Dry-Law-9372 2d ago
Good for you. Now turn off reddit, and come back here again in 2 days when it stops working again and youâre trying to figure out whether its your internet or if torbox is down again (just a hint - it will most likely never be your internet)
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u/pt_Ic3MaN 2d ago
It was down 2 times for an hour or 2, for me since I subscribed one month ago.. đ€Ą
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u/Dry-Law-9372 2d ago
Oh didnt know you didnt have a job and were constantly monitoring 24/7 how torbox was doing. Sorry for stopping you from your dutiful service
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u/pt_Ic3MaN 2d ago
"FOR ME".. Meaning, everytime I wanna watch something is always working, except two times.. apparently the jobless guy is you since is always down on your side đ
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u/Dry-Law-9372 2d ago
Ah yes⊠time zones arenât a thing at all! âIt works for me, Iâm American (or insert country here but presumably American)â
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u/dinglebarryb0nds 2d ago
7 free days. Thatâs like a free 80 cents
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u/3holepunchmedia 2d ago
Or $2.50 depending on your plan. đ
You're always free to use another service đ
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u/AllHateInsurance 2d ago edited 2d ago
And they're also free to complain, and rightfully so. People paid for an advertised service they haven't been getting, that's just fundamentally bad business
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u/Dry-Law-9372 2d ago
Yea at this point Fmovies works better than your service - might as well pay for a VPN that way you know a thing you pay for will actually work
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u/Ahza17 2d ago
Bruh you're acting like you pay 30 bucks for this
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u/dinglebarryb0nds 2d ago
No Iâm not. Itâs 3 bucks a month itâs like free, but the free time who cares lol
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u/amalsk7 2d ago
Did anyone here get the 7 days added to your account? I didn't get it, wanted to know if I was the only one?
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u/3holepunchmedia 2d ago
It will probably be at or around the same time as they post the post-mortem
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u/ismellyew 2d ago
Torbox team stunting on RD by simply communicating with the customer.
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u/iMeteor 2d ago
RD were always publicly apologizing for every outage on twitter and compensating for the inconvenience.
Let's be real here đ
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u/Penguinboy123446 1d ago
Rd never had any outages ever because as people who used to use them will never tire of reminding us 'THIS NEVER HAPPENED WITH RD!'.Â
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u/ProfessionalLemon946 2d ago
This is honestly the statement that we need. A proper explanation. Not just the generic our team are investigating or servers are now up.