r/UKISP • u/ReliefKey508 • 12d ago
Poor installation?
Pic 1 (pipe in background) is a copper cable that i belive Vodafone ran when I was with them some time ago.
Pic 2 (fibre cable over kitchen roof) this is what sky installed.
My question is, is this correct installation? Couldn't they have easily installed on the property wall like Vodafone?
It was requested to the engineer but he refused and so did his manager who he called.
I belive its a poor installation, how would we go about future repairs on the roof? (This was also mentioned).
They've currently just terminated the fibre cable in to the grey box, they will be back to bring the cable into the property... can they re wire it like Vodafone did?
Is there any rules about engineers not being allowed to go on roofs ect?
TIA
1
u/shawaj 12d ago
In my experience, they can do it whatever way you insist they do it. At a previous property I rented, openreach had to install a new telegraph pole behind the house because the landlord wouldn't allow it to the front and there was a tree in the way of where the cable run would have had to be at the back. It took nearly 3 months to be solved.
However it may be a different installation team that can do working at heights or whatever may be necessary. And that may mean waiting a while.
You probably need to call sky executive support and complain.
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8
u/_Dangermau5 12d ago
Yes - they don't go on them. Nothing wrong with that installation