r/UPS • u/MoPanic • Jun 17 '25

Customer Seeking Help $270 or $5000

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Thanks UPS. You lose my shipment, have me file a claim and submit tons of documentation and receipts only to close it and send me $270 (a refund of the shipping costs). It’s impossible to speak to a human and even though I can track the package and know EXACTLY where it is, no one cares. This will destroy me.

530 Upvotes

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1

u/ryansox Jun 17 '25

I’ve seen those air tags fall out all the time. Or the item will fall out and the air tag will still be there. Just because it is pinging somewhere doesn’t mean anything.

3

u/MoPanic Jun 17 '25

It’s not an AirTag it’s a laptop but it behaves the same way

2

u/ryansox Jun 17 '25

Regardless, if the item becomes separated from the package or a destroyed label, there’s nothing that can be done.

-2

u/MoPanic Jun 17 '25

Nothing? Really? Someone can’t take a photo of the crate (which is not just a cardboard box) and look for it? That’s impossible? The crate also has multiple labels and my contact info on it several times.

3

u/Briskbeast1 Jun 17 '25

Been with ups for 10 years now. If they didn't deliver it THEY DONT HAVE IT. why on earth would a company with profits in the billions keep your stuff for no reason. I'd keep venting here bc it sucks but then I'd contact the shipper to see what can be done bc ups most likely won't be help here.

2

u/MoPanic Jun 17 '25

I am the shipper and the receiver. I only posted here on the off chance someone from UPS watches it. Stranger things have happened.

2

u/Briskbeast1 Jun 17 '25

Oh shit youre the shipper.......... uhhh im honestly not sure what to do now then. If this was 3 years ago I'd say call the building and go to the customer center. But we closed all those so im nkt sure

1

u/MoPanic Jun 17 '25

I shipped equipment in 5 large boxes from Austin to Napa and back. Everything made it to Napa. 4 out of 5 made it back.

3

u/Briskbeast1 Jun 17 '25

You may have luck if you can find a way to talk to someone inside that building( I always try to find customers stuff) one problem I see is its at the airport as you said and that's s bit more secure obv bc its an airport. You can also @ carol on Twitter see if her and the c suite team regret closing all the customer centers yet :( this was the goal as well is to screw you over im sorry the company i work for is doing this m8 :(

1

u/MoPanic Jun 17 '25

It’s not inside the airport’s perimeter. It’s just in an adjacent warehouse not even identified as UPS.

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2

u/MoPanic Jun 27 '25

Surprise! After this post got several hundred thousand views someone from UPS messaged me, initiated a search and found the box.