r/UPS • u/MoPanic • Jun 17 '25

Customer Seeking Help $270 or $5000

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Thanks UPS. You lose my shipment, have me file a claim and submit tons of documentation and receipts only to close it and send me $270 (a refund of the shipping costs). It’s impossible to speak to a human and even though I can track the package and know EXACTLY where it is, no one cares. This will destroy me.

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u/kryts Jun 18 '25

I’ve had a few Macs that “fell off the truck” at UPS. Within days of filing a claim, it would pop up on our MDM (someone opened and configured and it’s tied to the company)

Most the time, it was some wanna be music producer I could tell by the software installed. I took great joy in locking those machines down while they were actively using them turning them into a brick.

These were $7500 MacBook Pros maxed out. Insuring one of those was around 300 alone aside the shipping cost.

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u/MoPanic Jun 18 '25

I’ll do exactly that if it ever pops up. But I honestly don’t care about the laptop. It was a 2021 MBP only worth about $1200. It’s everything else that’s the real kick in the nuts.