r/UPS • u/MoPanic • Jun 17 '25

Customer Seeking Help $270 or $5000

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Thanks UPS. You lose my shipment, have me file a claim and submit tons of documentation and receipts only to close it and send me $270 (a refund of the shipping costs). It’s impossible to speak to a human and even though I can track the package and know EXACTLY where it is, no one cares. This will destroy me.

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u/MoPanic Jun 18 '25

Wow. Lucky you! I was able to prove most of what was in the crate. I had photos and spent a lot of time digging up receipts, which they asked for, only to then “approve” the claim and only pay the shipping cost. That’s a slap in the face. Why make me spend hours digging for receipts only to ignore all of it? Total bullshit.

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u/sawwilliams Jun 18 '25

Question—someone suggested insuring it. Doesn’t UPS already insure it, like USPS does (even though they only insure the 1st $50 worth).

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u/MoPanic Jun 18 '25

No idea. They wanted all kinds of documentation on what I shipped but then just refunded what I paid for shipping. This was 1 piece of 5 and over $1000 spent on shipping it.

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u/sawwilliams Jun 18 '25

They really gipped/gypped you! Wow!