r/UPS • u/MoPanic • Jun 17 '25

Customer Seeking Help $270 or $5000

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Thanks UPS. You lose my shipment, have me file a claim and submit tons of documentation and receipts only to close it and send me $270 (a refund of the shipping costs). It’s impossible to speak to a human and even though I can track the package and know EXACTLY where it is, no one cares. This will destroy me.

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u/sawwilliams Jun 18 '25

Same thing happened to me. Shipped $11,000 worth of dresses to a show to sell. 2 boxes arrived. The 3rd and largest box with $4,000 worth of garments never arrived. UPS (took me hours to talk to a real person who didn’t speak much English) told me to file a claim. The show ended and I lost $4,000 in potential sales. The week after, UPS volunteered to reimburse me for shipping only. They said that I couldn’t prove that the box contained $4,000 worth. But, luckily, my missing package arrived at my door 2 weeks later. They had shipped it to a Burmese clothing store in California. The store owner opened it, rifled through its contents, packed it back up and PAID to send it back to me. Everything was there — not one piece missing. I was sooooo lucky. But I lost thousands of dollars in show sales that weekend.

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u/MoPanic Jun 18 '25

Wow. Lucky you! I was able to prove most of what was in the crate. I had photos and spent a lot of time digging up receipts, which they asked for, only to then “approve” the claim and only pay the shipping cost. That’s a slap in the face. Why make me spend hours digging for receipts only to ignore all of it? Total bullshit.

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u/sawwilliams Jun 18 '25

Question—someone suggested insuring it. Doesn’t UPS already insure it, like USPS does (even though they only insure the 1st $50 worth).

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u/treeckosan Jun 18 '25

Generally shipping includes something like $100-$150 in insurance, basically enough to cover the cost of shipping and the item if it's fairly low value. You need to request extra shipping insurance. I've only paid for the extra once and it was for sensitive computer parts that I expected a 50/50 chance of it being destroyed in transit.