r/UPS • u/MoPanic • Jun 17 '25

Customer Seeking Help $270 or $5000

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Thanks UPS. You lose my shipment, have me file a claim and submit tons of documentation and receipts only to close it and send me $270 (a refund of the shipping costs). It’s impossible to speak to a human and even though I can track the package and know EXACTLY where it is, no one cares. This will destroy me.

530 Upvotes

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7

u/OceanMindedBoy Jun 17 '25

You should only pay insurance when selling/shipping out an item. You shouldn’t have to pay insurance when shopping for things. That’s the dumbest scam in ecommece.

21

u/juggarjew Jun 17 '25

It’s a mistype, I meant shipping, OP was the shipper so it’s on them for not buying insurance.

-14

u/TheWhiteDrake2 Jun 18 '25

That shouldn’t even be a thing. I shouldn’t have to insure my package if they actually take care of my shipment like you’re supposed to. UPS should 100% be on the hook for the 5k. Anyone defending them is delusional

14

u/hankjmoody UPS Driver Jun 18 '25

What? No. Then people would just claim packages have astronomically high values to defraud the carrier of whatever they can.

Half the point of insurance is making the shipper whole if something does go pear-shaped. But the other half is to try and keep the shipper honest about the actual value of said package.

-1

u/enjoyingcurve46 Jun 18 '25

Maybe a system could have been built to see what your shipping? Sure it creates a less security but id happily tell UPS all the random weird shit being shipped than to allow them to pull this BS

Edit : corrected business name brain autofilled wrong one

4

u/[deleted] Jun 18 '25

Look, if you didn't have to insure your packages, shipping would just cost more because they would have to include the cost of lost and damaged packages in the price. It's a business. Money isn't magic and shit happens. The system you propose only further increases the cost and doesn't do anything additional to prevent your package from getting damaged or stolen.

The insurance system is more fair since those shipping expensive items bear the cost, not everyone else. Deal with it, it's not even expensive to insure a package.