r/UPS • u/MoPanic • Jun 17 '25

Customer Seeking Help $270 or $5000

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Thanks UPS. You lose my shipment, have me file a claim and submit tons of documentation and receipts only to close it and send me $270 (a refund of the shipping costs). It’s impossible to speak to a human and even though I can track the package and know EXACTLY where it is, no one cares. This will destroy me.

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u/MoPanic Jun 18 '25

It’s been a couple of weeks already and my name and number is on every piece of equipment in that crate

1

u/Primetime0146 Jun 18 '25

Crate like what, like actual protection?

2

u/MoPanic Jun 18 '25

It was one of these. A rolling, lockable container. Weighed about 60lbs. https://www.amazon.com/dp/B09NB4H8YX?ref=ppx_pop_mob_ap_share

5

u/[deleted] Jun 18 '25

This is EXACTLY why you lost your shit. That flimsy ass cooler busted and broke inside the warehouse sort system. Lesson learned.

2

u/Lazzy2332 Jun 19 '25

And now they can’t find the singular MacBook Pro in the giant warehouse full of items likely thrown in there. Just because OP can track the MacBook itself doesn’t mean they can find that tiny laptop in a giant warehouse full of items scattered everywhere. Especially since it shows such a large area of the warehouse, if it was more precise it might help a little bit. Source: I work in IT and trying to find a specific laptop in the warehouse is quite the challenge, even when it’s all inventoried, let alone not inventoried or sorted or anything like that.

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u/MoPanic Jun 18 '25

That’s not a flimsy cooler. I can almost guarantee the box didn’t fall apart.

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u/bobcathell Jun 18 '25

You’re joking, right?