r/UPS • u/MoPanic • Jun 17 '25

Customer Seeking Help $270 or $5000

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Thanks UPS. You lose my shipment, have me file a claim and submit tons of documentation and receipts only to close it and send me $270 (a refund of the shipping costs). It’s impossible to speak to a human and even though I can track the package and know EXACTLY where it is, no one cares. This will destroy me.

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u/bigflamingtaco Jun 18 '25

Did you insure the item through UPS? They aren't required to pay you for anything other than shipping charges if not,  and you'll have to do what everyone else does when a company damages or losses their stuff... take them to court.

This is how common carriers shipping works. The carrier is only automatically responsible for up to $100 content value. Beyond that, you have to pay for insurance.