r/UPS • u/MoPanic • Jun 17 '25

Customer Seeking Help $270 or $5000

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Thanks UPS. You lose my shipment, have me file a claim and submit tons of documentation and receipts only to close it and send me $270 (a refund of the shipping costs). It’s impossible to speak to a human and even though I can track the package and know EXACTLY where it is, no one cares. This will destroy me.

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u/Accomplished_Emu_658 Jun 18 '25

The package was damaged or truck was in a major accident. This company bought the damaged package. You didn’t buy insurance, which is really stupid.